Accommodation managers are employed in both the private and public sectors, by conference centres, hotels, halls of residences, NHS hospitals and health worker housing, government-run care homes, housing associations and youth hostels.
It is the accommodation manager's responsibility to ensure that their establishment is run efficiently, any problems are quickly rectified, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed.
Job titles vary depending on the sector: in hotels, accommodation managers may be known as housekeepers or housekeeping managers; in education, such as in halls of residences, they may be known as domestic bursars; and in hospitals as domestic services or facilities managers.
Accommodation managers across all sectors and establishments have similar managerial responsibilities that often cover people and the building. Common tasks include people management and training, budget control, business planning and administration. Exact duties and levels of responsibility vary from position to position. For example, in a large hotel chain an accommodation manager's role may be restricted to housekeeping and be more clearly defined than in a smaller independent hotel. Domestic bursars within the education sector sometimes assume responsibility for catering operations.
In hotel accommodation, typical activities include:
Many of the above activities are also common for accommodation managers in hostels, but work will usually be on a smaller scale.
In educational/hospital accommodation, typical activities include:
Accommodation managers may be involved in some practical or hands-on work depending on the establishment, but their role is mainly supervisory, with people management constituting a significant proportion of their role. Increasingly, they are required to manage staff employed by contractors, as opposed to in-house teams, and therefore need to be able to handle rapid staff turnover and ensure all new staff are fully aware of policies and procedures.
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