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Accommodation manager: Job description

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Accommodation managers are responsible for making sure their establishment is run efficiently, that standards of cleanliness and maintenance are upheld, budgets are controlled and any problems are quickly rectified.

They must also make sure their teams of staff are well trained and managed.

Accommodation managers may work in a variety of settings including:

  • care homes;
  • conference centres;
  • halls of residence;
  • health worker housing;
  • hotels;
  • housing associations;
  • NHS hospitals;
  • youth hostels.

Job titles vary depending on the sector; for example in hotels accommodation managers may be known as housekeepers or housekeeping managers, in halls of residences they may be known as domestic bursars or hall managers, and in hospitals as domestic services or facilities managers.

Typical work activities

Accommodation managers across all sectors and establishments have similar managerial responsibilities that often cover people and the building.

Common tasks include budget control, business planning and administration.

People management is a major part of the job and increasingly accommodation managers are required to supervise staff employed by contractors rather than in-house teams. Staff management involves:

  • handling staff turnover;
  • training new staff to ensure the establishment's high standards are maintained;
  • making sure staff are aware of policies and procedures;
  • planning staff rotas and covering duty roster slots;
  • dealing with any HR related issues and ensuring health and safety processes are followed by all staff.

Exact duties and levels of responsibility vary depending on the establishment you work in but in general they include:

  • controlling a budget and finances, managing stock levels and ordering supplies;
  • communicating with reception services to coordinate and plan the allocation of accommodation;
  • liaising with other departments within the organisation, e.g. catering or conferences and relevant external agencies;
  • arranging repairs and maintenance of the facilities;
  • inspecting the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary;
  • supervising the work of cleaning staff and ensuring standards are maintained;
  • making sure adequate security for the building is provided;
  • ensuring the smooth running of accommodation facilities, including the safety and well-being of guests and residents;
  • involvement in the building and refurbishment of residential accommodation.

Accommodation managers may be involved in some practical or hands-on work depending on the establishment, but their role is mainly supervisory.

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Written by AGCAS editors
April 2015

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