Case studies : Intelligence analyst, MI5: Joanne

Joanne finished her degree in 2006 and currently works for MI5, the Security Service, as an intelligence analyst.

After graduating from university, I worked in a small research firm but after 18 months I realised that I wanted a job where my analysis would have more impact. I saw that MI5 was recruiting intelligence analysts so I visited their website. The job sounded really interesting so I decided to apply.

Although my degree did not have a direct link to my current job it involved a lot of data analysis. I discovered I had an aptitude for identifying and spotting trends in data. During my studies I developed advanced knowledge of analytical applications such as SPSS and Microsoft Access and Excel, all of which have really helped me in this role.

Working as an intelligence analyst I use my analytical skills and experience to help inform and progress investigations in relation to threats to national security. My core work involves identifying and spotting trends in data using a range of analytic tools and techniques.

My day usually begins by checking my emails to see if any urgent requests have come in. If necessary I will discuss the requests with the relevant intelligence officer to get a clear understanding of what they need. I will then assess the best way to approach the task and select which tools and techniques to use. This often requires me to think of new ways of approaching the data to help progress the investigation.

Another part of my job is providing advice and guidance to the intelligence officers in how to use analytical systems. It is important to keep them up to date on new capabilities and techniques that might help them with their investigations. We are also sometimes asked to explain our work to other officers and I recently gave a presentation to a group of new joiners on the use of data analytical techniques. Being able to explain complex information to non-technical audiences is vital in this aspect of my role.

An important part of being an analyst is being able to prioritise your workload according to the organisation's operational requirements. I often have to deal with urgent requests from intelligence officers that have to be completed to tight deadlines. My team relies on me being able to use my technical knowledge and judgement on how to approach the analysis. It's a lot of responsibility, however, there is always someone available to discuss ideas or provide assistance. This might be a fellow analyst or someone from one of our more technical departments. The nature of the work means it can be fast paced and you need to be able to adapt to changing requirements.

As an intelligence analyst I provide critical support at the heart of our investigations. By manipulating data, spotting connections and identifying patterns I can make informed recommendations as to the directions our investigations should take next. It’s really exciting knowing that one of my intelligence breakthroughs could prove to be the turning point of an investigation.

MI5 uses intelligence analysis to protect the UK from threats to national security, such as terrorism and espionage. Working here I feel like I make a real difference to people’s lives.