Following our annual strategic review we are looking for a graduate to fill a trainee account management placement. Initially the contract will be for six months with a view to a permanent position after that period should the economic environment not deteriorate.
What will you do -
Trainee Account Management Role
In this role you will spend most of the time interacting directly with our regular Estate Agent and Hotel clients, by telephone and email. Although we have sophisticated systems that do many tasks for us, there is lot left for us to do. Some of it is pretty straight forward, details of new orders and new customers need to be typed in etc. You will start with these jobs.
As you gain more experience you will start to check outgoing photography, virtual tours and floorplans work for quality and accuracy and learn to change pictures, plans and brochures and improve things using a variety of software packages that we will teach you. You will occasionally get involved in booking visit appointments and arranging photographer schedules. You will also learn how to deal with enquiries for new business, and to deal with customer queries.
Your attitude with clients, and how well they like their experience with us will have a big impact on how well we do - so you need a very high level of customer service awareness.
In this role you spend a lot of time speaking to clients and they come in all 'shapes and sizes' metaphorically - mostly easy and agreeable, but occasionally difficult and unreasonable. A great advantage in this role is the ability to work well under pressure and remain calm even when the situation gets a bit stressed.
By the time you are fully trained you will have considerable experience of MS Office, Indesign as well as all aspects of Internet, Email and many related utility software packages. You will also have experience of softer skills, such as the basics of account management, negotiating contracts and how to handle client visits.
Where does it all lead?
Most people who work for us started with very little experience. They are now doing more responsible jobs in Sales, Photographer Management, Office Management etc. We are growing - opportunities for career development occur regularly and we have a policy of recruiting for new positions from within.
What do we pay?
Guideline £12,000 p.a. pro rata for the initial six month period with a significant pay review if the position becomes permanent
Company information
What do we do?
We have professional photographers all over the country who visit properties to obtain a variety of marketing material such as digital photographs, detailed floor plans, energy performance certificates, virtual tours or videos. Here at ehouse HQ we pull these all together, process them as necessary, and send them out to customers. We upload things directly to customers' websites, we use some of the info to design and print brochures for them, and we even make mini websites for some customers. It all has to be done the next day.
Despite the time pressure, quality and accuracy are essential. All pictures must leave here looking great, floorplans must be 100% accurate. All clients have different requirements - we have lots of established relationships, but are adding new clients all the time too.
Please refer to our site www.ehouse.co.uk for further information about us as a company.
Skills and qualities
What should you be good at?
We don't mind too much what you've done before. If you've got some experience, great - tell us about it. If not, it doesn't matter. So what does matter?
You must have good fast PC skills and be comfortable doing mainly PC based work - if you can touch type that will be helpful.
You must be intelligent, articulate and sparky - very probably you will be a graduate (although that's not an absolute condition)
You must be flexible and willing/able to try new things when required. You must never say "that's not my job".
You must be personable, good on the phone, enthusiastic, and good at working in a team supporting others.
You must show considerable attention to detail.
You must not be a clock watcher. We don't work late hours all the time, but similarly we don't leave until the work is done.
You must speak very fluent English and have lived long enough in the UK to have a good appreciation of English culture.
You must be calm under presure.
And most importantly, you must demonstrate a passion for excellent customer service.
Vacancy type
Unspecified
Job status
Full-time
Closing date
30/11/2009
How to apply
Please send a covering letter and up to date CV to the email address below.
