Fast food restaurant manager : Training

Most larger organisations offer fast-track management programmes which enable progression to management level within a few years. Initial induction training will be back to basics, covering aspects such as product knowledge, working as counter service staff and how to use kitchen equipment. Over the course of the programme, through a combination of on-the-job learning and more formal courses, other training will include:

• hygiene and health and safety;
• management and supervisory skills;
• customer service;
• financial management.

The programmes are comprehensive and equip trainees with all the key skills needed to succeed in this fast-paced environment.

Training is conducted on site, in specialist training centres alongside fellow trainee managers, and through self-study. There are few formal examinations. Training programmes are shaped by personal development plans, devised and reviewed by line managers or mentors.

After training, the industry encourages continuing professional development (CPD) and there are numerous courses available to support this. The Institute of Hospitality has produced a suite of five free online learning modules and also provides useful sector information, lists of courses and a CV toolkit to help record and assess CPD. Many CPD courses are designed to help managers keep abreast of change. See also Improve - The Food and Drink Sector Skills Council  for details of other training.