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Hospitality : Jargon buster

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  1. Overview
  2. Job roles
  3. Entry and progression
  4. Typical employers
  5. Opportunities abroad
  6. Future trends
  7. Jargon buster

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Case studies

  • BAR - best available rate.
  • CRM - customer/client relationship management.
  • DDR - the daily delegate rate for conferences and events.
  • HLTT - the hospitality, leisure, travel and tourism sector.
  • Occupancy - the proportion of bedrooms available during a period.
  • Outlet - any catering unit (or part of a catering unit) that is separately operated and managed.
  • Revpar - is the total bedroom revenue for the period divided by the total available rooms during the period.
  • Room rate - is the total bedroom revenue for a period divided by the total bedrooms occupied during a period.
  • Tronc - the system of pooling tips and gratuities among waiters and waitresses in hotels and catering.
  • UGC - user-generated content on websites.
 
 
 
AGCAS
Written by Steve Rook, AGCAS
Date: 
August 2011
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