IT technical support officer : Training

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1. Job description
2. Salary and conditions
3. Entry requirements
4. Training
5. Career development
6. Employers and vacancy …
7. Related jobs

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Case studies

• Systems administrator: Mike
• Application support specialist: Lowri

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In an increasingly competitive world, BCS membership gives you an important edge; it shows you are serious about your career in IT and committed to your own and the IT community's professional development. Become a member of BCS, The Chartered Institute for IT.

The most beneficial training involves a combination of on-the-job learning, discovering how systems work and dealing with clients to gather required information, along with specific in house or external technical courses. New recruits will be encouraged to apply knowledge gained from specific courses under the guidance of more senior members of staff.

Other training is self-directed and includes:

• reading manuals;
• studying online help screens;
• working things out from logical principles.

Technologies change rapidly and it is an essential part of the technical support officer's job to stay up to date with any developments in hardware and software or specific systems applications.

Accredited certification courses are mainly offered by IT specialist training companies who are approved by IT vendors such as:

• Microsoft (for Windows);
• Cisco (for networking);
• Oracle (for databases);
• IBM.

These courses enable individuals to target specific technologies and develop in-depth knowledge and expertise in those areas.

BCS (The Chartered Institute for IT) and the Institution of Engineering and Technology (IET) offer a range of professional qualifications in addition to providing a career development tool to allow employers and individuals to assess appropriate training needs.