IT technical support officer : Employers and vacancy sources

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1. Job description
2. Salary and conditions
3. Entry requirements
4. Training
5. Career development
6. Employers and vacancy …
7. Related jobs

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Case studies

• Systems administrator: Mike
• Application support specialist: Lowri

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The main areas in which technical support officers are employed are:

• computer networks - responsible for installing, configuring and maintaining the computers in a large business;
• desktop support - direct user assistance;
• contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware;
• suppliers of vertical software applications (i.e., software applications for a specific business sector, such as retail, travel or pharmaceuticals);
• managed hosting providers.

Technical support officers work in a wide range of organizations, in both the public and private sector, including major manufacturing firms and service areas, such as:

• call centres;
• retailing chains;
• financial institutions;
• education (schools, colleges, universities);
• local government;
• health trusts;
• application service providers (ASPs - companies providing software as a service (SAAS), sometimes referred to as cloud computing model where the service is delivered to the customer via the internet).

There are positions for technical support officers in any organisation that depends on reliable computer systems. They are also employed by small businesses that offer a maintenance and repair service.

Sources of vacancies

Search graduate jobs on this site.

• Computer Weekly
• Computing
• BCSrecruit
• IT Jobs Post
• CWJobs
• IT Support Jobs
• Silicon – also a good source of industry news
• Technojobs
• Inside Careers: Information Technology (http://www.insidecareers.co.uk/it) – for a list of IT employers
• Institution of Engineering and Technology (IET)
• Guardian Jobs (http://jobs.guardian.co.uk)
• local and national press
• specialist technical support officer positions are also advertised in online/offline trade publications for specific vertical markets

IT recruitment agencies also handle vacancies - visit the Recruitment and Employment Confederation (REC) to search for agencies by type of vacancy and location. Visit IT recruitment fairs, held nationwide, which may be attended by companies with relevant vacancies.

Get tips on job hunting, CVs and covering letters and interviews.