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IT consultant: Job description and activities

Job description

An IT consultant works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. Consultants work to improve the structure and efficiency and of an organsiation's IT systems.

IT consultants may be involved in a variety of activities, including marketing, project management, client relationship management and systems development.

They may also be responsible for user training and feedback. In many companies, these tasks will be carried out by an IT project team. IT consultants are increasingly involved in sales and business development, as well as technical duties.

Typical work activities

Task typically involve:

• meeting with clients to determine requirements;
• working with clients to define the scope of a project;
• planning timescales and the resources needed;
• clarifying a client's system specifications, understanding their work practices and the nature of their business;
• travelling to customer sites;
• liaising with staff at all levels of a client organisation;
• defining software, hardware and network requirements;
• analysing IT requirements within companies and giving independent and objective advice on the use of IT;
• developing agreed solutions and implementing new systems;
• presenting solutions in written or oral reports;
• helping clients with change-management activities;
• project managing the design and implementation of preferred solutions;
• purchasing systems where appropriate;
• designing, testing, installing and monitoring new systems;
• preparing documentation and presenting progress reports to customers;
• organising training for users and other consultants;
• being involved in sales and support and, where appropriate, maintaining contact with client organisations;
• identifying potential clients and building and maintaining contacts.

AGCAS

Written by Myrto Kalle, London School of Economics and Political Science

Last updated:

April 2008

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