See how well you suit this job in Career Planner.
Quality managers aim to ensure that the product or service an organisation provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations.
A quality manager, sometimes called a quality assurance manager, coordinates the activities required to meet these quality standards.
Quality managers monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set standards.
They liaise with other managers and staff throughout the organisation to ensure that the quality management system is functioning properly. Where appropriate, they advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.
Quality managers use a variety of measures and management systems, such as total quality management.
Their work is specialised and the exact tasks carried out vary depending on the nature of the employing organisation. They may be involved in some or all of the following:
This website is best viewed in an up-to-date web browser with CSS enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets if you are able to do so.