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Travel agency manager : Salary and conditions

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  • Range of typical starting salaries for managers: £15,000 - £23,000. Graduates will start at the bottom of the scale, unless they have some relevant experience. Starting salaries for travel consultants can be around £11,000 - £18,000 (salary data collected July 2010).
  • Range of typical salaries at senior level/with experience (e.g. after 10-15 years in the role): £25,000 - £45,000 (salary data collected July 2010).
  • Salaries vary greatly between agencies, with larger chains normally paying higher rates.
  • Salary can be enhanced by various incentives and performance bonuses. This ranges from sales commission payments to incentives such as free meals or retail vouchers in recognition of the most products sold (e.g. flights or insurance). Concessions for personal holidays and travel are also common.
  • Working hours typically include regular unsocial hours and Saturday is classed as a normal working day.
  • Branch managers may occasionally work evenings when attending promotions and conferences in the UK or abroad. If the travel agency is located in a call centre, shift work will usually be required.
  • Self-employment or freelance work is opening up with the popularity of online bookings and tailor-made package tours, but this has obvious risks attached to it, particularly in an industry which can experience downturns and upturns in equal measure.
  • Career breaks and part-time work are acceptable.
  • Jobs are available in most areas, with major travel agencies having a high street presence.
  • There is an emphasis on meeting sales and productivity targets, which may be stressful.
  • Uniforms and/or a smart appearance are required in most organisations.
  • There is occasional travel within a working day, plus overseas travel, sometimes at fairly short notice. Regular absence from home overnight is uncommon.
 
AGCAS
Written by AGCAS editors
Date: 
July 2010
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