Case study

HR operations administrator — Marisa Baddeley

Marisa studied Business and Human Resource Management at Staffordshire University, graduating in 2016. Find out more about her HR role

How did you get your job in HR?

The process of securing my current position began with an agency phoning me after seeing my profile on an online job site. They informed me that the organisation could only offer me a temporary position; however, this has now progressed into a year's contract and has resulted in more experience than I could have hoped for.

The risk of taking a temporary job paid off for me; it has furthered my career significantly.

How relevant is your degree?

My degree in human resource management has been relevant in terms of giving me the skills and confidence to deal with people and their concerns at work. I now have a greater understanding of the HR field.

Employers recruiting for HR positions commonly want graduates with a 2:1.

Working with people gives me a great deal of satisfaction

What's a typical day like?

My day starts at 8.30am and involves a variety of tasks including: making arrangements for overseas visitors (arranging their stay and guaranteeing visas), arranging inductions for new starters and ensuring that processes have been followed for leavers, helping to structure and input a new HR company system, conducting payroll checks, and dealing with daily enquiries from employees.

I mostly do administrative tasks and support the work of my colleagues within the team. I finish at 4.30pm and work Monday to Friday.

What do you enjoy about your job?

The elements of my role that I enjoy the most are attending meetings and implementing the new HR system. I also enjoy having the opportunity to learn and increase my level of experience, which will help me progress in the future.

I have my own responsibilities and working with people gives me a great deal of satisfaction.

What are the challenges?

The working environment has challenged me in terms of meeting short deadlines. Unlike university where you have weeks to complete an assignment, I often have just a few hours and I do not have the fall back of staying up all night to complete an essay.

I also found it a challenge to adapt to the professional environment and how to conduct myself around other professionals. I found some of the senior managers intimidating initially but now I have developed much more confidence in my skills and abilities to deal with people at all levels.

Where do you hope to be in five years?

I hope to be in a permanent, full-time HR role that I enjoy.

What advice can you give to others?

Persevere when applying for jobs and answer the phone when opportunity calls.

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