Case study

Sales administrator/trainee sales negotiator — Lewis Hughes

Completing an apprenticeship in business and administration and taking an opportunity to network enabled Lewis to embark on a career as an estate agent

How did you get your job as an estate agent?

I got my job with Morfitt Smith through personal networking. The agency had sold my parents' house and so I used my initiative approached them directly.

What qualifications did you obtain to enter a career in real estate?

After leaving school, I chose not to go to university and instead to study an L2 Apprenticeship in Business and Administration. This helped me secure my progression route through the hierarchy of Morfitt Smith.

What are your main work activities?

A typical day in our office is filled with laughter and good vibes. We have a great team who work tirelessly to provide an excellent service to our clients. The phones are constantly ringing with calls from vendors, buyers and solicitors and our team is always on hand to deal with enquiries. We work in a very fast-paced environment.

How has your role developed? What are your career ambitions?

My role has developed into the roles of a sales negotiator. I initially started at Morfitt Smith in an admin-based role and I have progressed quickly onto the next level.

My next aim is to advance from my trainee position and work towards a more senior position within the branch.

What do you enjoy most about the job?

The most enjoyable and rewarding part of my job is seeing the delight on people's faces when I hand them the keys to their new home. There is no feeling quite like it. Or, when we agree a sale, it's very rewarding to receive the vendor's true appreciation and to see their relief that things have reached a successful conclusion.

What do you find challenging?

We can have extremely busy periods which can make it challenging to keep on top of all the different enquiries and sales, but that's also part of what makes the job so enjoyable.

Any words of advice for someone looking to become an estate agent?

Study the property market online and give yourself a healthy start in local knowledge. Be prepared to work under pressure and to strict timescales. Ensure your work ethic is strong and be as organised as possible.

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