Case study

Treatment coordinator — Ayesha Mir

Ayesha's job involves a combination of dental technology, dental nursing and sales roles. Find out how her work makes a difference to people's lives

What degree did you study?

I studied for an FdSc Dental Technology at Birmingham Metropolitan College in partnership with the University of Worcester. The course included practical work, assignments, presentations and 400 hours of work placement. I thoroughly enjoyed the hands-on experience and received great help from my tutors and mentor in the workplace.

How did you get your job as a dental technician?

I was head hunted by a recruitment company who found my CV on a job recruitment portal and contacted me about a job as a dental nurse and 'smile consultant' for a dental cosmetic company. This was very recently, and prior to this I was a dental technician for a CAD Cam company.

What's a typical working day like?

My role as a technician was mainly scanning models and articulating them. I had to check for occlusions and send them off to the design team. Following that, I packed, labelled and sent off the lab work. Most days I also checked crown and bridge fits and made and trimmed retainers for various clients.

In my current role, I start work at 9am, setting up our 'smile shop'. I greet customers on arrival, engaging with them and providing information on our range of treatment planning options.

What do you enjoy most about your job?

What I enjoy the most about my job is what I do and what the company's goal is - to create affordable smiles, because everyone deserves one. I also love the working environment, my team and the positivity around me.

What are the challenges?

Having no sales background when I got the job was the biggest challenge. Having a background in dental technology meant I rarely worked with customers face to face before this role.

In what way is your degree relevant?

My degree is very relevant as it taught me how to use the latest technology, such as an intraoral scanner for digital impressions, to create 3D images of teeth. It also provided me with the dental and anatomical knowledge, as well as the understanding of teeth movement and positioning, that I need for my job.

How has your role developed and what are your career ambitions?

My aim is to complete a Masters in dental public health in the future.

My career ambition is to progress into education and teaching as I would like to share my knowledge with others and make a difference to their lives.

What's your advice for other aspiring dental technicians?

Be yourself, be confident and keep on smiling. That smile will make a big impact. Also, don't compare yourself to others, or be afraid to be different from them.

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