Deskside Assist Engineer (DSA)
graduate job

Deskside Assist Engineer (DSA)

Job description

Working on-site with one of our high-profile customers, as part of our wider service delivery organisation, you’ll be part of the team ensuring that we deliver best-in-class customer and technical support services to end-users. This includes:

  • Providing second line support to end-users and customers
  • Troubleshooting and resolving front line issues and queries
  • Ensuring timely resolution of requests in line with our Service Level Agreements (SLA)
  • Escalation of requests/issues where necessary
  • Logging of incidents, service requests, changes and problem tickets in our support platform (Remedy)
  • Taking ownership of tickets and ensuring successful completion within stated SLA
  • Co-ordination of issue resolution to agreed service levels and targets
  • Creating/updating training material, quick tip sheets and other documentation

With excellent benefits from day one, including a contributory pension, life insurance and income protection insurance, Advanced offers a unique environment in which to develop your career quickly.

What we are looking for

Our hiring process is focussed on identifying potential, and we are much more interested in that than in specific previous experience. Suitable candidates will most likely bring some knowledge of enterprise-level IT systems and services and will be a natural with customers, as well as:

  • Strong verbal and written communications skills
  • The ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems
  • A natural interest in putting forwards new ideas to improve processes
  • The ability to self-organise and prioritise workload
  • A level of flexibility – with possible weekly changes in shift patterns
  • A desire to develop your career at pace, and the commitment to excellence that this requires

Accepted degree subjects


How to apply

Click Apply to start your application now. This job will be available on Prospects until 12/10/2018

Don't forget to mention Prospects to employers when you contact them.

Closing date: Continuous recruitment


Additional job details


Competitive salary

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