BT Group
graduate scheme

Information Communication / Support Technician Apprenticeship Level 3

Job description

Apprentice - Information Communication Technician - Support Technician Level 3

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

About this role

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Service Management Practice apprentices play a key part in making sure that continues.

Your role in the Service Management Practice will be to ensure that BT’s live services are monitored and supported, whilst also ensuring effective fault resolution and change management. You’ll be managing cutting edge services across our networks, ensuring that our customers have the very best experience. Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support.

You’ll be taught how BT’s network functions and how it is monitored, following operational processes to ensure that services are maintained for our customers and that issues are resolved quickly through problem solving and that changes to services are managed effectively.

Because we believe in placing the customer at the heart of everything we do, you’ll also learn about things such as human-centred design and agile ways of working.

This role is available in the Networks part of our business.

About the apprenticeship you’ll study for

As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician. Your apprenticeship will last for 18 months. You’ll spend a minimum of 20% of your time learning and studying.

What we are looking for

You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above), including English Language and Maths. Equivalent qualifications are also accepted.

Accepted degree subjects


Additional job details

 ·  Temple Point, Bristol, United Kingdom

Contract, dates and working times
Fixed term


How to apply

Click Apply to start your application now. This job will be available on Prospects until 27 August 2023

Don't forget to mention Prospects to employers when you contact them.

Closing date:  27 August 2023

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