graduate scheme

Customer Insight Graduate Programme

Centrica Plc
East Midlands · East of Englandand 9 others
Time left to apply
27 days to apply on Prospects

Job description

Our customers are at the core of our business; our Insight team ensures we understand and fulfil their needs.

Would you like to be part of a dynamic and exciting team? One that puts the customer at the centre of everything we do? Our Insight team is responsible for this key role. We cover every business unit of British Gas, delivering actionable insights that keep our customers at the heart of all our commercial decisions.

Covering 28 million customer accounts, we combine advanced analytics, modelling and a variety of market research techniques to develop a deep understanding of our customers: who they are, how they behave, what they like to buy and what they think about us. We get to know them so that we can fully understand their needs and behaviours in order to influence the decisions we make as a company. This ensures we appeal to the right customers at the right time, in the most efficient way.

Do you have a desire to succeed? Are you analytical, curious, confident and creative? We’re looking for inquisitive people with a passion for using information to drive better decisions. It’s a programme that can offer you a fantastic opportunity to gain experience within a large, diverse, commercial team that’s responsible for driving business decisions. As an Insight graduate, you’ll get the chance to work with all parts of the business alongside external partners, allowing you to develop a full range of skills that’ll set you up for your future career. Whether you are looking for analytical skills such as SQL or propensity modelling, want to understand how customers are selected for marketing or would like to manage projects we have a full breadth of opportunities for you.

We are looking for the highest-calibre graduates to join our programme and enable us to continue to stand out as an Insight-led organisation. Successful graduates will be rewarded with experience and knowledge that will build on existing skills to help deliver industry leading Insight.

Company information

Centrica are an energy and services company, we deliver every day to 28 million customers worldwide, and everything we do is focused on satisfying the changing needs of our customers. Serving our customers is what we are known for, what we are good at and where we have distinctive capabilities. We want to make people’s lives easier, simpler and more connected.

We’re one of the top 50 companies in the FTSE 100, with 28 million customer accounts, an adjusted operating profit of £1.6 billion and around 39,000 employees worldwide. Centrica is the parent company for a range of global brands, including British Gas, Bord Gáis, Centrica Storage, Direct Energy, Dyno and Hive.

Person requirements

This scheme runs for 2¼ years with an initial 11-month placement, including a comprehensive induction period, followed by two 8 month placements. These placements have all been allocated to provide a range experiences across the key functional areas of the team in order to develop the skills needed to be a future Insight leader.

In particular you will gain a deep understanding of the customer markets in which we operate, how we analyse our customers and their behaviour, what our customers say they need from us as well as how we build successful campaigns.

We’ll provide the support and encouragement you need to meet your individual goals so that you can develop quickly in the role, the rest is up to you.

Qualifications and experience requirements

In order to apply for this stream you must already have, or be expecting to achieve a minimum 2:1 undergraduate degree, or a 2:2 with a post graduate degree.

Accepted degree subjects




£3,000 starting bonus, 25 days holiday, ShareSave schemes etc


East Midlands · East of England · London · North East England · North West England · Scotland · South East England · South West England · Wales · West Midlands · Yorkshire and the Humber

UK-wide, flexibility required

Contract and working hours


How to apply

The advertised closing date for this position is 4th January 2017, however we would encourage you to submit your application as soon as possible as should all vacancies be filled before this date, the position may close earlier than expected.

Closing date: 04/01/2017

This job listing will no longer be available on Prospects from 04/01/2017

  • AGR