IT Coordinator
graduate job
Expires5 days

IT Coordinator

Job description

To ensure that Bradford and Airedale CAB has efficient, updated, secure and working IT systems which meet local and Citizens Advice requirements. To support Bureau staff in using the systems appropriately and in the most efficient way. To support the bureau in development of IT systems and how they are used.

Key work areas and tasks

Developing IT in the bureau

  • Have a broad understanding of the IT requirements of the bureau and the solutions available.
  • Contribute to the bureau continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Play a major role in developing and implementing the CAB IT Strategy

Maintaining the IT system and providing technical support

  • Respond to requests from computer users regarding hardware, software, or network connection problems or questions
  • Resolve problems or provide "how-to" instructions
  • Ensure that a regular back-up routine is followed and checked
  • Ensure that anti-virus software is kept up to date across the network
  • Make sure that the servers and workstations are kept up to date with the latest security fixes and updates recommended by the software manufacturers
  • Advise users of the ongoing status of their request when necessary
  • Review records to check hardware / software inventory, update service calls, and verify or modify user identification records
  • Update and revise reference materials and work procedures
  • Ensure that all work carried out is documented and clearly understandable
  • Ensure that Health and Safety Regulations for Display Screen Equipment are in place and staff and volunteers are aware of them
  • Ensure that software licences are obtained and updated for all software
  • Coach users in software use
  • Manage, administrate and develop the bureau local area network including security and day to day supervision of the bureau internet server and email system
  • Take responsibility for all installation and modification of hardware and software
  • Assist with development of database and spreadsheet applications
  • Arrange disposal of old IT equipment
  • Develop and maintain bureau website
  • Maintain letsencrypt certification for internal and external services and websites
  • Carry out routine security audits on network system and infrastructure
  • Update distributed packages via WSUS and login scripts
  • Maintain running Debian and Windows Virtual Machines
  • Update and maintain printing/scanning infrastructure
  • Develop and support current Google Script/Google API implementations
  • Develop and maintain powershell and bash automation scripts
  • Manage network filter and network blacklist/whitelist
  • Ensure Tinc network VPN mesh between sites is running and using secure encryption algorithms


  • Carry out basic coaching for other IT users
  • Deliver basic IT training to individuals / groups of staff and volunteers to enable them to use the software used in the bureau. Deliver training using in house training materials to enable staff / volunteers to reach Key Skills for Computer Users Level One
  • Carry out coaching for other IT users

Personal and professional development

  • Attend courses / meetings as agreed
  • Keep up to date on new IT developments
  • Prepare for and attend regular supervision sessions

Other tasks and responsibilities

  • Uphold the aims and principles of the CAB service and its equality and diversity policies
  • Keep up to date with policies and procedures relevant to bureau work and undertake relevant training within guidelines issued by Citizens Advice
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
  • Attend appropriate internal and external meetings as agreed by service manager

What we are looking for

  • Paid or unpaid experience in providing first line technical computer support for users and / or network support / administration
  • Paid or unpaid experience in providing second line technical computer support for users and / or network support / administration
  • Knowledge of Microsoft operating systems including Windows XP, Windows 7, Windows Server 2012, Windows Server 2016
  • Knowledge of UNIX-like operating systems like Debian and Ubuntu
  • Knowledge of PC hardware and peripherals
  • Knowledge of G Suite and Microsoft Office
  • Knowledge of PC and network troubleshooting techniques
  • Ability to design and maintain a web site
  • Knowledge of diagnostic tools and online monitoring software
  • Ability to communicate in a one-to-one or group setting regarding technical or non-technical subjects
  • Ability to diagnose technical problems and recommend solutions
  • Ability to monitor and maintain health and safety standards in the use of IT equipment
  • Ability to work on own initiative, prioritise own work and meet deadlines - within established procedures and guidelines
  • Ability to demonstrate good interpersonal skills
  • Ability to develop training materials
  • Experience with networking and VPN deployment/maintenance including third party router firmware like OpenWRT and DD-WRT
  • Ability to train staff and volunteers on an individual or group basis and monitor progress
  • Ability to understand and operate within the aims and principles of the CAB service and its equality and diversity policies


  • Experience with Virtualization software like VirtualBox and VMWare Player
  • Experience with WSUS and maintenance procedures for it
  • Experience with Apache, nginx and rsync
  • Knowledge of NoSQL databases like Redis
  • Experience with File Restoration and disaster recovery plans in Microsoft environments
  • Some knowledge of the Python programming language
  • Experience with OAuth

Accepted degree subjects


How to apply

Applications close at 5pm on closing date.

Click Apply to start your application now. This job will be available on Prospects until 25/07/2018

Don't forget to mention Prospects to employers when you contact them.

Closing date: 06/08/2018


Additional job details

Additional location informationFlexibly around Bradford Metropolitan District – main base Bradford

£ 22,937 pro rata

(£11,222 pro rata); (plus 5% contribution to pension scheme)

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