CityFibre
apprenticeship

Customer Management Apprenticeship (Level 3)

Still recruiting throughout COVID‑19

Job description

We’re changing it up

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £16,000 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

Life as an Apprentice

Apprentices are an integral part of our early careers talent. We’ll ensure that you get the support and opportunities you need to grow your career, learn new skills, and fulfil your potential. You will work with a personal mentor, who will help support your continued progression and 20% of your time will be set aside to focus on learning new skills. You’ll also have access to our e-learning platform and regular learning opportunities.

We host quarterly apprenticeship events where you will meet and collaborate with other apprentices from across the business. We offer a variety of events throughout the year, ranging from celebrating different cultures to networking opportunities.

How can you change it up?

Are you ready to help provide great customer experiences? As you work to achieve a Level 3 Customer Service Specialist Apprenticeship, you will provide the efficient administration and coordination support needed to ensure that customer queries are dealt with quickly. It’s an opportunity to learn fast and start your career in the right direction, as you will:

  • Have the support of a mentor to develop your knowledge
  • Gain training on Salesforce, our customer management system
  • Learn how to generate, create and share high quality reports
  • Have access to e-learning and apprenticeship events

What will you bring to the role?

You need to be a natural communicator who is confident, super-organised and full of initiative. An Apprenticeship is your chance to start learning from Day One, so we’re looking for someone who loves being part of a team, who wants to learn from others and who is curious about full-fibre and the potential it has. You must also have:

  • At least five GCSEs
  • Accuracy and attention to detail
  • Ambition and initiative
  • A passion for connecting communities to better broadband
  • Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.

Training

The Apprenticeship Standard you’ll be following is Level 3 Customer Service Specialist through our provider. Please note that we are required to pass your information to the training provider and by applying for this role you are aware of this and provide us with permission to do so. To be eligible for our apprenticeships, you will need to have the right to work in the UK.

Additional job details

Location
Manchester
 · Irlam
Salary
£16,000

Contract, dates and working times
Fixed term

Full-time

How to apply

Click Apply to start your application now. This job will be available on Prospects until 31 August 2022

Don't forget to mention Prospects to employers when you contact them.

Closing date:  31 August 2022

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