Context World Ltd
graduate job

Customer Support Specialist

Job description

In this role as part of the Customer Assurance team, the Customer Support Specialist will support our customers in their day-to-day relation with CONTEXT.

Main tasks and accountabilities

  • Support customers in post-sales activities for service optimisation
  • Manage customer queries, provide appropriate solutions and alternatives, in a timely and quality manner
  • Collaborate with relevant internal teams
  • Proactively communicate to customers about product and service updates
  • Support and collaborate with Product Managers in the development of existing and new services by gathering customer feedback
  • Manage internal projects
  • Manage user onboarding, including training on subscribed reports

What we are looking for

  • Excellent written and spoken English
  • High proficiency in Microsoft Office: Excel, Word and PowerPoint
  • Good listening skills and highly responsive
  • Excellent presentation and communication skills essential
  • Must possess analytical skills and be highly numerate with good understanding of data
  • Pro-active and creative to solving customer problems, with investigative mind-set
  • Highly collaborative and team-player
  • One-plus years of experience within a professional business setting, preferably in the customer support / service department
  • Experience with CRM systems
  • Understanding of and interest in the IT industry is a plus


Educated to degree level.

Accepted degree subjects


Additional job details

Competitive salary

Contract, dates and working times


How to apply

Click Apply to start your application now. This job will be available on Prospects until 31 December 2019

Don't forget to mention Prospects to employers when you contact them.

Closing date:  Continuous recruitment

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.