Context World Ltd
graduate job

Customer Assurance Manager

Job description

In this role as part of the Customer Assurance team, the Customer Assurance Manager will support our customers in their day-to-day relation with CONTEXT.

Main tasks and accountabilities

  • Partner with customers in post-sales activities for service optimisation
  • Manage customer queries, provide appropriate solutions and alternatives, through internal tools in a timely and quality manner
  • Collaborate with relevant internal CONTEXT teams where their support is needed
  • Proactively communicate to customers about product and service updates
  • Support and collaborate with Product Managers in the development of existing and new services by gathering customer feedback
  • Manage user onboarding in partnership with sales/channels teams, including training on subscribed reports
  • Identifying “unmet” needs and providing a clean handover” to sales

What we are looking for

  • Ability to take initiative and be accountable in processing customer queries
  • Good listening skills and highly responsive
  • Excellent presentation and communication skills essential
  • Must possess analytical skills and be highly numerate
  • Pro-active and creative to solving customer problems
  • Highly collaborative and team-player
  • High proficiency in Microsoft Office: Excel, Word and PowerPoint
  • Excellent written and spoken English
  • Understanding of and interest in the IT industry
  • Diplomatic manner both in written and spoken terms
  • Pro-active and keen to take initiatives
  • Investigative mind-set
  • Excellent problem-solving skills
  • Good interpersonal and teamwork skills
  • Great attention to detail


Educated to degree level

Accepted degree subjects


Additional job details

Competitive salary

Contract, dates and working times


How to apply

Click Apply to start your application now. This job will be available on Prospects until 19 July 2020

Don't forget to mention Prospects to employers when you contact them.

Closing date:  Continuous recruitment

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.