Customer Service Apprenticeship Scheme

Customer Service Apprenticeship Scheme

Everything Everywhere
Competitive salary
Time left to apply
6 days to apply on Prospects

Job description

A born problem solver, fast on your feet, keen to succeed… you may already have what it takes to be an amazing Customer Service Representative Apprentice with EE. It’s not about what skills or qualifications you have, it’s about having a can-do attitude and a desire to help; our brilliant training will do the rest. We look for the kind of people that will surprise and delight every customer in their own personal way. From learning how to understand complex issues and coming up with informed solutions on how to help – you’ll have everything you need to wow each customer with a super service that keeps them coming back for more.

What you’ll do:

  • You’ll receive training on how to understand and handle customer needs
  • Understand how to troubleshoot problems in a quick and timely manner
  • Learn how to meet targets and deliver a personalised service every time

You’ll definitely

  • Be passionate and ready to learn
  • Work well in a team
  • Be confident and proactive

You might even

  • Have an aptitude for technology
  • Have previous experience in a customer services role

What’s in it for you?

  • We’ll provide you with everything you need to complete a Level 2 in Contact Centre Operations
  • Once completed, we offer the chance to work towards a Level 3 in Contact Centre Operations or start a Level 3 Management Apprenticeship. Your chance to really climb the career ladder.
  • A huge amount of extras and benefits that come with working for the best Network for service in the UK.

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.

Company information

At EE, we’re on a mission to make our customers’ digital lives better. Our people are keeping them happy with great service, and our network, which has been named as the best in the UK, is keeping them connected. Since becoming part of the BT family, we’ve focused on creating a culture that makes EE an even better place to build a career. And the Sunday Times agrees – voting us one of the Best Big Companies to Work For. Empowered, challenged, supported and rewarded, we recognise that our people are the key to our success. This is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.


Competitive salary

plus benefits



Contract and working hours

Permanent · Full-time

How to apply

Closing date: Continuous recruitment

This job listing will no longer be available on Prospects from 24/10/2017

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