Junior User Researcher
graduate scheme
Expires15 days

Junior User Researcher

Job description

We are looking for Junior User Researchers to join us in a once-in-a-generation opportunity to transform the entire HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering judicial services that better serve the public, and with over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world.

As a Junior User Researcher your role will be to help generate new and useful insight in relation to our court and tribunal users, ensuring that we design services that meet their needs.

You will need to be confident in explaining research findings to colleagues and senior stakeholders, and act as a persuasive advocate for user needs within the team delivering the service. You will also be part of a wider team of User Researchers working on different projects so will need to be able to distil and share your key insights with colleagues to inform their work.

What will you experience?
This is a highly varied and challenging role, offering fantastic training and support, as well as the chance to develop within the User Research profession. Some of your key tasks will include:

Carrying out research across the different jurisdictions we support, from criminal trials in the crown court through to small money claims in the civil court.

Communicating your research findings to the teams responsible for deciding how HMCTS will change the way it serves its users.

Participating in the User Research community within HMCTS and across government – an opportunity to learn and share.

What will you learn?
In the first six months, you will be given a thorough grounding in the User Research profession through a combination of classroom and on-the-job learning. This will prepare you for the rest of the programme, and give you the foundations for a long-term career in user research.

During the following six months, you will develop your skills further through supporting more experienced researchers on a variety of projects and gain first-hand experience of working in a large-scale reform programme.

In your second year, you will have the chance to take responsibility as the sole researcher on some projects, whilst still receiving support and development from the wider team.

The aim of this two-year position is to prepare you for a user research career within the Civil Service – as permanent positions come up across HMCTS and the wider Ministry of Justice, we will encourage and support you to apply.

What are the benefits?
You will have a unique chance to work on issues that really matter, put the user at the heart of Reform, and gain fantastic experience. It’s an excellent base for promotion and a long-term career within the Civil Service.

After your first promotion you could earn between £35k and £45k, while other benefits include the Civil Service pension scheme, professional qualifications, flexible working, season ticket loans, sports and social activities, childcare assistance and more.

What do they say?
“Working at HMCTS as a User Researcher has provided me with a unique opportunity to quickly progress and pick up a range of skills in an extremely short amount of time. I'm not convinced I would have got that elsewhere. The Civil Service is good like that. You are encouraged to use your initiative. Ideas are listened to. You are forced to work quickly and concisely and to justify your thinking. There are opportunities to learn daily.” – Kiran Morjaria (User Researcher)

Two-year fixed-term contract.

What we are looking for

You will be adept at weighing up evidence from various (potentially conflicting) sources, and have some experience in creating approaches for gathering evidence, either from a previous research-focused role or studying a relevant degree. Most importantly, you will be interested in people, what motivates and influences their actions, mixing soft skills with critical thinking and an analytical mind-set.

  • Excellent communications skills and ability to present research findings in a creative and compelling way
  • Ability to draw and present sound conclusions based on qualitative evidence
  • Ability to work independently when necessary
  • Good interviewing and moderating skills
  • Experience of organising and conducting research sessions
  • Confident and persuasive when approaching people to participate in research

If you are passionate about people, putting their needs at the heart of public services and feel that you have what it takes to be a success in this role, then apply today.


Degree in a relevant subject such as social sciences, human-computer interaction, human factors, psychology, anthropology, related fields

Accepted degree subjects

  • social sciences
  • psychology

How to apply

As part of your application, you will be asked to provide a copy of your CV, as well as provide a 250-word answer to each of the following questions:

  • What drew you to the User Research profession, and what are the skills and experiences you bring to the role?
  • What do you think is the biggest challenge facing the Courts and Tribunals service over the next five years?

If you pass the application stage you will be invited to an interview at 102 Petty France, Westminster between 20 August and 7 September 2018.

This will consist of a panel interview with members of the User Research team, as well as a presentation or exercise.

If you are successful following the interview, congratulations. We will initiate the onboarding process, including vetting and security checks, and aim for you to start on 1 October 2018.

Click Apply to start your application now. This job will be available on Prospects until 01/08/2018

Don't forget to mention Prospects to employers when you contact them.

Closing date: 01/08/2018


Additional job details

LocationCity of Westminster
Additional location informationHMCTS HQ - 102 Petty France


ContractFixed term

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