Graduate Case Handler
graduate job
Expires8 days

Graduate Case Handler

Job description

As a Graduate Case Handler, you will be working in a high-quality team carrying out case reviews for a major financial services provider as part of a Past Business Review related to retirement options.

Your day-to-day activities will include:

  • Reviewing customer cases relating to the sale of annuity products
  • Carrying out reviews of verbal and written communication and making an informed judgement
  • Assessing evidence you have collated / obtained from third parties to review cases
  • Recommend and calculate redress for customers who were not treated fairly of fully informed
  • Production of customer letters
  • Working with a wide range of systems to manage data.

The benefits for you
This is an exciting opportunity for graduates to work on a project run by Deloitte, a globally recognised brand and one of the “big 4” global consultancy and advisory firms. You will be able to use your existing knowledge and experience to make a difference, as well as advance your career and develop new skills. Other benefits include:

  • A competitive salary, with incremental pay increases and bonuses for top performers
  • A dynamic and encouraging working environment
  • Support throughout your role, including a detailed training and accreditation programme with support from skilled professionals
  • Career development
  • Financial support to obtain the RQD level four diploma in Regulated Financial Planning

Tell me more

  • Start date: Intakes throughout August, September and October 2018

What we are looking for

  • Strong communication skills
  • Ability to provide excellent customer service with a strong focus on correct outcomes and the principles of treating customers fairly
  • Ability to adhere to relevant performance standards and work with the team to contribute to project delivery and individual/team targets
  • Excellent analytical and letter writing skills with strong attention to detail
  • Strong IT skills with previous experience using Microsoft Office, in particular Word and Excel
  • Driven to achieve targets and take ownership of workload
  • Excellent organisation and problem-solving skills
  • Experience working within financial services is beneficial but not essential


A minimum 2:2 degree (obtained or predicted grade)

Accepted degree subjects


How to apply

To express your interest in this opportunity, please email your CV via the Apply button,

Click Apply to start your application now. This job will be available on Prospects until 23/08/2018

Don't forget to mention Prospects to employers when you contact them.

Closing date: Continuous recruitment


Additional job details

Additional location informationGatwick, West Sussex commutable from London, Brighton and Guildford. Parking available within a two minute walk from the office


Incremental pay increases at the six and 12 month point plus bonuses for top performers

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