Information Officer (Graduate Trainee)
graduate job
Expires7 days

Information Officer (Graduate Trainee)

Job description

To support NGA’s aim to improve the effectiveness of governing boards through services to NGA members, and specifically to help provide an effective and efficient advice service to NGA GOLD members.


  • 37.5 hours per week
  • Some evening and weekend working will be required
  • Applications for job share or four days a week will be considered.
  • Some travel will be required

Providing advice to Gold Members

  • Under supervision from the Senior Advice Officers/Head of Advice, provide written advice and guidance to members’ queries received via the telephone and e-mail
  • Undertake legal and other research relevant to members enquiries
  • Interpret legislation and research as it applies to the query raised and consider options and implications so that members can make informed decisions
  • Identify the need for referrals to NGA’s legal partners following consultation with Senior Advice Officers/Head of Advice
  • Ensure that all advice work conforms to service standards and the requirements of any internal and/or external quality standards or quality assurance processes
  • Process information about members in accordance with the General Data Protection Regulation (GDPR)
  • Accurately record advice queries on the CRM for the purpose of continuity of advice, information retrieval, statistical monitoring and report preparation

Policy work - contribute material for the NGA Guidance Centre, publications and events

  • Keep up to date with the wider current education policy, relevant legislation and research as it affects schools in England and, in particular, the governance of schools
  • Contribute to the NGA Guidance Centre by writing new guidance and reviewing and updating existing NGA guidance
  • Provide briefings for senior staff for meetings, consultations etc.
  • Develop knowledge in allocated policy areas including:
  • Keeping up to date with relevant legislation and research
  • Keeping abreast of any parliamentary questions, education, committee or other parliamentary work
  • Contribute to a schedule of updates for the NGA e-learning platform, Learning Link
  • Contribute draft articles for the weekly newsletter
  • Contribute draft articles for NGA Governing Matters magazine and other publications as required

Be an active member of NGA and work within and support NGA’s policies and procedures

  • promote equality of opportunity and a respect for diversity
  • maintaining strict confidentiality across all activities
  • By contributing to staff meetings, promoting the organisation, maintaining, in liaison with other members of staff, the collection and storage of resource material, working within and supporting NGA’s policies and procedures.
  • Undertake other reasonable duties as required.

The expectations of graduate trainees will be raised as the post-holders improve their knowledge and understanding of the field. A high quality of written work will be expected early on as this is a key component of the post. Applicants appointed as graduate Information Officers in the Advice Team will receive induction and training with a view to achieving an Advice Officer position within a period of two-years subject to achieving the required competency levels and adherence to contractual terms and conditions of employment.

The tasks above are the key aspects of the role which must be fulfilled as a priority. However once they are being delivered to a good level, there are ample opportunities for development and progression. The role could be extended to cover any of the following, depending on the knowledge, abilities, skills and performance of the post holder:

  • Represent NGA at external meetings for policy and lobbying purposes
  • Set up and manage consultation meetings with members to identify issues and views, and discuss policy options and solutions.
  • Produce well researched, focused, clear and concise reports and policy briefing papers for policy makers and other partners
  • Develop additional members services

These additional roles may be rewarded with increased pay.

A full induction programme will be put in place and overseen by your line manager to help introduce you to your role and our organisation.

NGA is committed to developing our staff team. We encourage all staff to undertake training to develop their skills.

What we are looking for

  • An interest in the education and schools sector and a commitment to improving the experiences of children and young people in England
  • Willingness to undertake continued professional development to improve knowledge and expertise
  • A flexible approach to work
  • Willingness to work some unsocial hours (some evenings and weekends)
  • Readiness to travel in the UK, with occasional overnight stays



Experience & knowledge

  • Educated to degree level

Skills and Abilities

  • Excellent writing skills to communicate complex issues in a clear, concise and accessible manner
  • Good customer service skills, including listening skills and a professional telephone manner
  • Ability to research, with excellent analytical skills and the ability to identify trends and emerging themes within research and data
  • Excellent ICT skills and the ability to maximise the use of technology to improve services
  • Understanding of and ability to uphold the principle of confidentiality
  • Ability to work on your own and as part of a team
  • Good organisational skills with the ability to work to tight deadlines


  • Knowledge of English governmental structures and specifically the education sector
  • Ability to interpret legislation and policies and apply these to practical situations
  • Experience of working or volunteering in a customer facing environment
  • Willingness to volunteer as a school governor

Accepted degree subjects


How to apply

Candidates must complete an application form via the apply button.

Click Apply to start your application now. This job will be available on Prospects until 25/06/2018

Don't forget to mention Prospects to employers when you contact them.

Closing date: Continuous recruitment


Additional job details

Number of vacanciesTwo

£19,000 per annum

future increments linked to performance, 25 days annual leave and bank holidays, pension at 6%

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