At Proagrica, we deliver products and services that connect and empower industry participants to address their key needs around trading, productivity and compliance. We have created farm and enterprise-focused solutions for a global community of connected businesses.
Now we’re looking for an energetic Graduate Technical Specialist to join our team, and we hope that search ends with you.
As our new Technical Specialist, you’ll work with our clients and our solutions to find fixes for all sorts of problems.
Working with our technical support team you’ll help handle our level one and two tickets (and sometimes level three). Those range from simple technical issues to complex how-to responses. Level three tickets will have a clear path of escalation, which will be either within the support team, to one of our development teams or to our consultants. Those are tickets where the bugs are complex, or the issue relates to development, customization or system infrastructure. You will work with all of those teams in trying to improve our products and services.
Working with our DevOps/systems management team you will learn the ins and outs of our solutions and products, including how to configure and deploy them into our AWS environments.
And working with our product engineering team you will get the chance to learn more about the products, how they are built, including both technology and processes.
Any familiarity with a coding language (especially Java and/or PHP) will help you learn our software and systems. You’ll develop the knowhow to distinguish, triage and act on bugs, user errors, and extraordinary issues. As you gain experience here, you’ll have a voice in the way we do and develop our business.
This is a full-time, permanent position, Monday to Friday. Your working day will usually be 9am-5pm.
Our company is young and growing rapidly. And we don’t believe in business as usual: at Proagrica you’ll have a say in decisions that are relevant to your work.
We’re interested in people, not duty machines: if you’ve got something to add beyond your role, and ideas to change and improve your contributions, we’re all ears.
What we are looking for
You love solving puzzles. You’re logical and get a little rush when you discover the solution to a tricky problem.
You also love people. Interacting with people gives you energy, and you feel good when you’ve helped someone out. And you love teamwork. Your day is best when you and the team have worked together to solve a problem.
You want a role where you can use your intellect and people skills every day.
Using highly developed skills in time management and organization, you’ll track and administer our ticketing across departments, maintaining priority and sequence on urgent (and not so urgent) requests. Your work will improve our response times and customer satisfaction.
Naturally, customer service is imperative in this role. Our business depends on happy customers, and you will maintain customer satisfaction when the software isn’t quite operating to plan. Whether by phone or email, or on site, you’ll manage the customer experience as you help them through a range of problems.
Beyond your commitment and enthusiasm, we’re looking for someone with the following skills:
Communication – you go beyond basic customer needs, and bring personality to every interaction. Everyone puts down the phone feeling helped and happy.
Time management – for you, everything has its place and its time. When it comes to tracking and organizing competing priorities, you’re strategic and consistent.
Customer Service – whether you’re dealing with one cool customer or someone with a half-dozen axes to grind, you can deal with them efficiently.
Technical know-how – whether its stuff that just comes naturally, or something that needs you to concentrate, you will have the background and tenacity to be able to find answers to problems either from your team-mates, colleagues across the business or even external resources (dare we say search engines!). You may not always know the answer, but you quickly develop the skills to know the right questions and where to ask them.
Here are our must-haves:
- Degree/diploma in software, technology or similar
- Excellent communication skills and proficient English (verbal and written)
- Willingness to travel locally and internationally on occasion
- An outgoing personality, with an always-ready smile for our clients
- A proactive and can-do attitude
And here are our nice-to-haves:
- Familiarity or experience with server infrastructure management and/or cloud hosting solutions such as Azure, Amazon or other
- Any second language
- Experience in data or systems integration
- An ITIL qualification
- Reading and manipulating XML/XSLT files and other text formats
- Experience in software development (any language)
Accepted degree subjects
Additional job details
- London · Heathrow
- Contract, dates and working times
How to apply
Click Apply to start your application now. This job will be available on Prospects until 31 August 2020
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Closing date: 31 August 2020