Information Communications Technician Apprenticeship (Level 3)

Job description

The RWE Supply and Trading End User Computing department is responsible for the provision and support of IT Services and Field Services for our whole RWE business. This opportunity within the RWE Field Services team will allow you to provide first-hand IT support and consultation for RWE colleagues.

Choose a contribution that matters

You will join our established global team of Field Services to support the demanding needs of the RWE Supply and Trading business. Your role will make a significant impact to the success of the business by providing quick and effective resolution of IT problems through enhancing first time fix rates and sustainable solutions. Along the way, you’ll develop your knowledge and expertise in Microsoft Operating Systems, Office 365, Trading applications, hardware and iOS devices.

You will have the opportunity to develop your interpersonal skills alongside your IT knowledge, whilst managing and prioritising your work load. Our RWE Trading front office is an exciting and fast paced environment, so we’re looking for someone with the ability to work well under pressure.

During your time on the apprenticeship, you’ll grow to have several responsibilities. These can include:

• Provide support for MS Operating Systems, MS software, Trading Applications
• Hardware and software Installations
• Troubleshooting IT faults and documenting their solutions
• Providing support for range of defined IT services
• Ensure high quality, personalised dedicated support
• Provide IT desk side assistance to all Business IT users covering access management requests, IT related Incidents, IT Changes and other ad-hoc support
• Providing ownership of IT Incidents through to resolution – Track progress of IT Incidents and their solutions
• Communication to your colleagues of IT solutions and known faults
• Working in a high-pressure environment with demanding customers

To apply, you’ll need

• Enthusiasm and drive to complete your apprenticeship programme and seek out development opportunities within a supportive team
• Motivation to achieve a professional qualification
• A passion and enthusiasm for IT
• The desire to work as part of a collaborative team, with a curious approach challenging yourself to find new solutions.
• Four GCSEs (or equivalent) at grades 4+ (A-C) in any subject , including maths and English
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Experience (if the learner can’t meet the qualification requirements)

Those working in the Tech Industry e.g. having six months plus of experience working in any IT position or one year plus work experience in any other profession or sector and able to demonstrate working towards Level 2 in Maths and English.

This role requires further study towards gaining professional qualifications, so we’re looking for you to have a proven track record in passing exams.

All entry requirements are subject to change but as accurate as possible at the time of advertising. Where details are not available from the provider currently, we refer you to the Standard.

Additional job details

How to apply

Please upload your CV and cover letter in English and as one document. Also, please include your recent GSCE and A-Level (or equivalent) grades.

Click Apply to start your application now. This job will be available on Prospects until 30 March 2023

Don't forget to mention Prospects to employers when you contact them.

Closing date:  30 March 2023