Customer Service Apprenticeship - Glasgow
apprenticeship

Customer Service Apprenticeship - Glasgow

Employer
Santander
Salary
£13,750
Location
Glasgow

Job description

You want to develop your talents, we want to invest in your potential

Our Apprenticeship Programme will give you everything you need to become a Customer Service Advisor – and launch a fast-moving career with one of Britain’s biggest banks. Enjoying a mixture of classroom and on-the-job training, you will quickly gain the skills and qualifications you require to get ahead.

First, we’ll help you understand who we are, what banks do, and how the financial industry operates and is regulated. Then we’ll introduce you to our Retail Contact Centre and how it empowers customers to make the right financial decisions for the future. Along the way, you’ll learn about risk management, best practice and great customer service, with an experienced Front Line Colleague acting as your Buddy, answering your questions and explaining how your learning will apply in the real world. Finally, you will complete a portfolio that summarises your learning – and acts as the blueprint for an exciting customer service career. All of this together will provide you with an approved apprenticeship qualification.

Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn’t happen unless we all speak up with new ideas and challenge things that could be better. That’s why we’ve built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond – every day.

What we’re looking for in you

  • Great interpersonal and customer service skills
  • Adaptability and enthusiasm to learn fast
  • A good standard of numeracy
  • The drive and determination to succeed
  • Good IT skills, including the Microsoft Office Suite (ideal but not essential)

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

  • Pension with generous contributions from Santander
  • 25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental, healthcare cash plan and health assessments
  • 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
  • Benefits supporting you and your family, such as childcare vouchers, voluntary life assurance and critical illness cover.
  • Access to an All Employee car scheme
  • Excellent employee recognition schemes – be recognised for demonstrating great behaviours
  • Share in Santander’s success by investing in our Sharesave and Partnership shares plans
  • Support your favourite causes through charitable giving and our community partnerships

Where you’ll work
You’ll be working in the bustling centre of Glasgow city centre within walking distance from Central station or Charing Cross with a wide variety of shops and amenities on our doorstep, there’s something for everyone.

If this sounds like a role you’re interested in then please click the apply button

Salary

£13,750

Location

Glasgow

How to apply

Closing date: Continuous recruitment

This job listing will no longer be available on Prospects from 21/03/2018

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