graduate scheme

Microsoft Operations

Job description

An exciting opportunity has come up to join our Microsoft Operations team. This role sits alongside four other executives who support a wider Microsoft team of 26 in addition to the Softcat Sales team. The team primarily offer operational assistance across corporate and public sector customers with an aim to support customers and account managers through the full life cycle of a Microsoft agreement. They are a hardworking and driven team who put customer service first and continually aim to be the best Microsoft Operations team in the industry.

Success. The Softcat way.

It’s an exciting time to be at Softcat, one of the UK’s most successful technology solutions businesses. We’ve reached the £1 billion revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We’ve got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Your role

As a Microsoft Operations Executive you will be assisting the Microsoft Operations team with daily tasks from day to day management of the inbox, to customer queries and sales support. This is a unique opportunity to learn several different skills and experience working across an entire customer lifecycle. You will also have the chance to shadow in other areas within the Software Alliances wider team to better understand its role in the business.


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

What we are looking for

  • Confidence in talking to customers directly
  • Willingness to learn across operational procedures, programmatic guidelines and high-level Licensing
  • A strong attention to detail
  • Can-do attitude
  • Approachability and reliability
  • Ability to work under pressure
  • Team player but also ability to work on own initiative
  • Strong communication skills
  • Comfortable with managing/prioritising own work
  • Good organisational skills
  • Enthusiasm to help and for high levels of customer service

Accepted degree subjects


Additional job details

Competitive salary

How to apply

Click Apply to start your application now. This job will be available on Prospects until 17 September 2020

Don't forget to mention Prospects to employers when you contact them.

Closing date:  Continuous recruitment

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