Taught course

Supply Chain Management

Institution
National and Kapodistrian University of Athens · National and Kapodistrian University of Athens
Qualifications
Diploma

Entry requirements

This programme targets students with relevant studies or professional experience in logistics and/or supply chain management topics.

Months of entry

September, February

Course content

The programme covers issues related to the planning, design and operations of supply chains of companies and organizations, in collaboration with EEL (Greek Logistics Society). The programme is offered in two versions:

1) with personal educational support and total cost 800 €. In that case, elearners receive full academic support from their personal tutor, share any concerns or anxieties related to the programme and receive relevant academic material.
2) with community educational support and total cost 400 €. In that case, elearners can pose their questions/ queries in the customized blog for the course. All queries will receive feedback from our academic team.

Programme Description

Lesson 1: Introduction to Logistics and Supply Chain Management (SCM)

Upon completion of the lesson, students will be able to:
• understand the basic concepts and principles of logistics and supply chain management
• analyze the structure, roles and key stakeholders in the supply chain system
• understand the role of logistics and supply chain management in business and economy, and logistics/SCM performance issues at national and international environment

Lesson 2: Supply Chain Operation

Upon completion of the lesson, students will be able to:
• understand the objectives and scope of primary and support functions of SCM, as well as their Iinterrelationships with other business functions
• recognize the implications of product characteristics (eg. cold chain, high-risk goods, density, value-weight ratio, substitutability, total logistics costs)
• recognize the main types of supply chain operation(e.g. pull/make-to-order, push/make-to-stock)

Lesson 3: Demand/Order Management & Customer Service
Upon completion of the lesson, students will be able to:
• understand the basic concepts, elements and sub-processes of the order cycle, as well as factors affecting order processing
• analyze the level of customer service into its individual elements (e.g., pre-transaction, transaction, post-transaction)
• define specific Key Performance Indicators indicators (KPIs) for evaluating / measuring customer service
• apply methods to determine the strategy for optimal level of service provided by SCM

Lesson 4: Distribution Channels and Outsourcing

Upon completion of the lesson, students will be able to:
• understand the main types of distribution channels, as well as new methods and delivery models ((e.g., direct selling, online sales, drop shipping, urban consolidation centers);
• understand the process of outsourcing logistics/SCM operations to a 3rd Party Logistics (3PL) Service Provider, and the way in which the 3PL market currently operates

Lesson 5: Demand Forecastings

Upon completion of the lesson, students will be able to:
• understand the importance and main characteristics of demand in the supply chain
• apply quantitative (eg, time series analysis, trend and projection, regression analysis) methods/ techniques in real-world demand forecasting problems
• assess quality and accuracy of the forecasting process by using different types and metrics of forecasting error

Lesson 6: Procurement Management

Upon completion of the lesson, students will be able to:
• understand the importance of the sourcing/procurement process
• select and apply appropriate criteria for evaluating suppliers
• manage relationships with suppliers
• recognize the benefits of electronic procurement (e-procurement)

Lesson 7: Inventory Management

Upon completion of the lesson, students will be able to:
• identify the different types and characteristics of inventory (e.g., cycle, safety, anticipation, pipeline)
• understand pressures towards maintaining high or/ low inventory levels
• apply techniques to optimally manage inventory (e.g., Economic Order Quantity - EOQ, Time Between Orders - TBO)
• select the appropriate inventory replenishment policy/system (e.g., continuous, periodic)

Lesson 8: Warehouse management

Upon completion of the lesson, students will be able to:
• understand the importance, roles and types of warehouses in the supply chain
• understand the basic processes / activities carried out in a warehouse
• apply techniques and methods for warehouse design and organization
• identify the main electromechanical equipment, information systems and technologies supporting warehouse operations

Lesson 9: Freight transportation

Upon completion of the lesson, students will be able to:
• understand the various freight transport (modes (e.g., types, variations, characteristics, vehicles types) and services (e.g., full-truckload / FTL, less-than-truckload / LTL).
• apply criteria and methods for selecting the appropriate freight transport mode (with simultaneous considerations of combined transport options)
• assess d the applicability and benefits of the use of transport telematics and information systems

Lesson 10: Vehicle Routing and Scheduling

Upon completion of the lesson, students will be able to:
• understand the types, policies and distribution characteristics in urban environment, as well as factors, objectives and constraints on vehicle routing and scheduling problems
• understand the types and characteristics of distribution problems
• apply transport modelling methods and models(e.g., Shortest Path, Vehicle Routing and Scheduling)
• assess the applicability and benefits of Vehicle Routing Systems and Fleet Management Systems

Lesson 11: International/Global Logistics
Upon completion of the lesson, students will be able to:
• assess the career prospects of logistics professionals (e.g., job descriptions, main responsibilities, prospects, career paths)
• understand concepts and requirements of logistics in international trade environment (e.g. documentation for international shipments, International Commercial Terms - Incoterms, allocation of costs and responsibilities international buyer and seller, terms and payment types in international trade)

Lesson 12: Advanced Topics & Trends in Supply Chain Management

Upon completion of the lesson, students will be able to understand advanced topics and emerging trends in logistics and SCM, including:
• Sustainability and logistics (e.g., green logistics, carbon footprint monitoring)
• Reverse logistics
• Corporate Social Responsibility (CSR) and the impact on SCM
• City logistics and freight centers / villages
• Collaborative practices along the supply chain (e.g., Vendor-Managed Inventory - VMI, Collaborative Planning Forecasting and Replenishment - CPFR)
• RFID applications in logistics and SCM
• Internet-of-Things

Qualification and course duration

Diploma

distance learning
3 months

Course contact details

Name
Admissions Office
Email
info@elearninguoa.org
Phone
+302103689359