Taught course

IT Service Management

University of Northampton · Northampton Business School

Entry requirements

Candidates will normally hold a recognised first or second-class Honours degree (or equivalent), or a post-graduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience and an aptitude for Information Technology, but a lower level of qualification, will be considered on an individual basis.

Months of entry

September, February

Course content

There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.

This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.

Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers. ​

he rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today's computing and management expectations.​

The course encompasses IT Service Management through a series of progressive units developing the student's knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.

Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.

Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.

*Modules are delivered within trimester periods so you will need to complete them in specified times.

What you will study

This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;

  • Trimester one – September to December
  • Trimester two – January to April
  • Trimester three – May to July​

Year one

Trimester one – September to December

  • You will study one module; Quality and IT Management​.

Trimester two – January to April

  • You will study two modules; Change Management and Project Management. ​

Trimester three – May to July

  • You will study one module; Service Improvement​.

Year two

Trimester four – September to December

  • You will study two modules; Service Transition and Service Operations.

Trimester five – January to April

  • You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.

Trimester six – May to July

  • You will study one module; Information Systems Methods and commence work on your Dissertation.

Trimester seven – September to December

  • You will complete your Dissertation.

Course modules (16/17):

Quality and IT Management - Core module Y

Information Systems Methods - Core module Y

Service Improvement - Core module Y

Service Transition Management - Core module Y

Service Operation Management - Core module Y

Strategic Management of IS - Core module Y

Change Management - Core module Y

Project Management - Core module Y

Dissertation and Research Methods - Core module Y

Qualification and course duration


distance learning
24 months

Course contact details

+44 (0) 1604 735500
+44 (0) 1604 713029