- Degree of UK 2:2 or above (or overseas equivalent) in a science, engineering, IT, business or management discipline.
- 1 satisfactory academic reference (or professional if 2+ years experience)
- English qualification (IELTS 6.5, PTE 62). See English Requirements.
Full-time and Part-time options available
Months of entry
- Thoroughly understand customer needs, be able to manage business performance through the development of personal awareness/capabilities for managing services.
- Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.
- Develop awareness of excellence in service from a variety of sectors from across the globe.
- Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.
- Understanding the principles of selling services and the implications on structuring a service organisation.
- Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.
- Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.
- Have awareness of information systems and enabling technologies for service.
Lean Six Sigma Green Belt Accreditation
Enrolment on the MSc Service Management and Design gives you the opportunity to take the “Lean Six Sigma Green Belt” course in addition to your Masters programme. This additional professional qualification aligns with the MSc project, the work undertaken for the Green Belt qualification can form the basis of the case for your dissertation.
- Service Design and Delivery
- Service Support Technologies
- Reputation and Relationship Management
- Organisations, People and Performance
- Financial Analysis and Control Systems
- Project Planning, Management and Control
- Leading Change
- Gaining Competative Advantage through Service Management in the Healthcare Industry
- The effects of the Complex Behaviours of a Hotel Business on customer relationships and business performance
- The relationship between management structures and service performance in service dominant industries.
- Comparison of corporate culture between service and manufacturing industries
- The importance of after-sales services in customer relationships within mobile and computer industries
- Investigation into how social media adds value to the travel industry in China and the UK
Information for international students
Application advice can be given through the WMG admissions team - firstname.lastname@example.org or through any one of our overseas support offices and agents. An extensive list of overseas representatives is available on our website.
Fees and funding
WMG will be awarding over £600,000 in scholarships and bursaries to students commencing study on our full-time MSc programmes beginning in October 2016.
Offer holders are invited to apply for the WMG excellence scholarship, application deadline is May 20th. For more information on the scholarship and how to apply, please see here.
Qualification and course duration
|Assessment||What kind of work will I be doing? (proportionally)|
|Written coursework / continuous assessment||50|
|Dissertation||50 (20,000 words)|
Course contact details
- Cathy Fawcett
- +44 (0) 2476 5 75889
- +44 (0) 2476 5 24783