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Entry requirements

2:i undergraduate degree (or equivalent).

Candidates with a UK 2:ii (or equivalent) may be accepted upon demonstration of relevant professional experience.

Please make sure you check the full course details online before you apply.

Months of entry

October

Course content

Service Management and Design MSc is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. Join the interdisciplinary WMG department to learn the tools and techniques to confidently design the service systems businesses need.

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.

During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.

This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

Information for international students

Application advice can be given through the WMG Student Recruitment and Admission team at: wmgmasters@warwick.ac.uk or through any one of our overseas support offices and agents. An extensive list of overseas representatives for the University of Warwick is available on the web page here.

Fees and funding

For information on funding opportunities, including our regional bursaries, please visit the WMG funding web page.

Qualification, course duration and attendance options

  • MSc
    full time
    12 months
    • Campus-based learningis available for this qualification

Course contact details

Name
WMG Master's Team
Email
wmgmasters@warwick.ac.uk
Phone
+44 (0) 2476 5 75889