Entry requirements

In order to meet our academic entry requirement, you should have obtained the equivalent of a UK first or second class honours degree (minimum Bachelor 2:2 (Hons). If you are a non-native English speaker you will need to submit an English test result equivalent to IELTS 6.5

How to apply

To make an application to a WMG Master’s course, applications must be made online at www.warwick.ac.uk/go/wmgmasters/entry .

You can apply now, even if you do not yet have all the necessary documents ready; if necessary we will make you a conditional offer until you provide them.

You will need to provide

  • A completed application form & application fee.
  • A Personal Statement, which can be included in the online application.
  • A transcript of marks awarded so far (if you are currently studying) OR a final transcript / degree certificate* (if you have completed your studies).
  • English test result (if applicable)
  • One reference. If you completed studies less than 2 years ago, this should be an academic reference.

Full-time and Part-time options available

Months of entry

October

Course content

Designed for

SMD is designed for graduates who are outward looking, forward thinking and interested in designing businesses for the future. It is appropriate for students from all academic backgrounds, who have a broad perspective and understanding that interdisciplinary work is essential for effective service business.

What the course will provide

Fundamentally, the course will demystify what creates excellent service. You will learn the tools and techniques to confidently design the service systems needed to work well with your customer, and to ensure the best outcomes are achieved.

You’ll learn to structure a service organisation and look at excellence in service from a variety of international sector perspectives. Our Service Systems research group has been working alongside leading companies and organisations such as MOOG, IBM, Rolls-Royce, British Airways, and the NHS, to actively shape research and teaching in this area. In engineering companies for example, there has been a fundamental shift from product-centric to service-centric thinking, whereby in order to stay competitive, a key question in any business is ‘what is my customer trying to achieve? This course will review operationally how you go about using techniques to design service experience, lead change and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

Course structure and assessment

The curriculum is divided in nine taught modules (six core modules, and three elective modules) and the project. After each taught module, you will complete a post-module assignment. Your project is worth 50% of your final grade and supports you in developing your personal research skills. Through your project you will have the opportunity to focus on a topic within an area of particular interest to you.

Modules

  • Service Design and Delivery
  • Service Support Technologies
  • Reputation and Relationship Management
  • Leading Change
  • Financial Analysis and Control Systems
  • Business Model Generation

In addition to the above core modules, three elective modules must be chosen from the full module list on our website.

Future career prospects

This course is aimed at future leaders and managers of service-based organisations. It is not sector specific and is applicable to a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality and tourism, oil and gas, and even the ‘servitisation’ of manufacturing companies, looking at the transition from product-centric to service-centric thinking.

Information for international students

Application advice can be given through the WMG admissions team - wmgmasters@warwick.ac.uk or through any one of our overseas support offices and agents. An extensive list of overseas representatives is available on our website.

Fees and funding

UK students
£13,440
International students
£24,640

WMG will be awarding over £700,000 in scholarships and bursaries to students commencing study on our full-time MSc programmes beginning in October 2018.

Offer holders are invited to apply for the WMG excellence scholarship, application deadline is May 20th. For more information on the scholarship and how to apply, please see here.

There are also bursaries available for nationals from Syria, Turkey, Iran and Latin America.

For information on other funding opportunities, please visit the WMG funding webpage or the University of Warwick Graduate School.

Qualification and course duration

MSc

full time
12 months
part time
36 months

Course contact details

Name
Cathy Fawcett
Email
C.R.Fawcett@warwick.ac.uk
Phone
+44 (0) 2476 5 75889