Chartered loss adjuster : Training

Some larger loss adjustment firms have structured graduate training schemes. However, whether in such a programme or not, most new entrants spend some time learning the mechanics of the claims handling process in a desk-based role before commencing site visits. It is then usual to accompany experienced loss adjusters on site visits before handling cases single handed.

Training combines hands-on experience and learning from experienced colleagues, with part-time study to gain qualifications from the Chartered Institute of Loss Adjusters (CILA) .

Graduates who enter loss adjusting without prior relevant professional qualifications must gain two years' professional experience in insurance claims or working in loss adjusting before progressing to the next stage. They can also obtain a professional qualification approved by CILA (such as the Diploma CII (Chartered Insurance Institute (CII) ).

The next stage is to pass three written examinations, C1, C2 and C3, from CILA in order to gain Diploma status, before progressing to Chartered (Associate) status. An alternative route is to pass the Certificate level papers CH1, CH2 and CH3 which, with two years' work experience, lead to certification, then on to Associate level papers C2 and C3. At this point the training paths converge as you progress towards the Diploma and eventually Chartership or Associateship. To achieve this you must be over the age of 25 and have gained five years' experience as an independent loss adjuster, which will need to be demonstrated through a record of continuing professional development (CPD).

In order to be elected as a Fellow of CILA, you will need to have a further five years' continuous experience as an independent loss adjuster and comply with CILA's CPD requirements.

Once qualified, continuing professional development is of vital importance, given the frequent changes in both insurance regulations and new technology.