Hotel manager : Training

Some large hotel groups operate graduate recruitment programmes for managers, although they are not the only route to top management posts. The length of training varies but is usually between one and two years, with the aim being to create future operations managers.

Graduate programmes differ depending on the employer but, as a general guide, hotels seek to provide graduates with as wide an understanding of the operation as possible. Trainees spend time posted in operational roles such as food and beverage management, which includes restaurants, bars, room service, conference and banqueting. Another typical role is in rooms management, where trainees cover reception, reservations, guest relations, the concierge desk and housekeeping.

Employers often require graduates to be geographically mobile, particularly within larger hotel chains, and trainees must be prepared to relocate during their training, which could involve time spent at hotels abroad or throughout the UK. On successful completion of the programme, trainees will be placed as heads of department or assistant managers.

Throughout the programme, graduates are supported and coached by senior managers and personal development plans are mutually agreed. Regular progress reviews are conducted.

Much of the training is in-house but external qualifications may also be taken, including S/NVQs. Specialist courses in customer service, finance, revenue management, marketing, human resources and food safety are likely to form part of the training where required.

An MBA qualification is an increasingly popular way for managers to improve their business skills. Many senior managers have also obtained financial and accounting qualifications or experience.