A housing manager/officer manages housing and related services on behalf of housing associations, local authorities and other accommodation providers. The role involves managing a designated patch of housing and keeping in regular contact with tenants, looking after rental income, and dealing with repairs and neighbour nuisance issues.
Housing managers/officers may work with specific clients, such as homeless people, minority groups or people with disabilities. They work within a strict but changing regulatory framework and are usually based in a central office or local neighbourhood housing office.
The manager role may involve line management responsibility for a team of housing officers, rent arrears staff and tenancy support officers, and participation in more strategic projects.
Typical work activities
The tasks of a housing manager/officer vary depending on the organisation, its size, location and objectives, but typically involve:
- setting rents, administering their collection and developing policies to deal with and minimise arrears;
- interviewing tenants and giving advice on tenant-landlord relationships, house purchasing and benefits;
- inspecting properties;
- processing applications for housing improvements and repairs and communicating outcomes to tenants;
- managing improvement loans and grants and administering repair and maintenance programmes;
- managing nuisance orders, collecting information and referring cases to the neighbourhood nuisance team;
- preparing cases and attending court hearings;
- dealing with breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions;
- dealing with abandoned tenancies, squatters and unauthorised occupiers;
- dealing with housing applications and the transfer of existing tenants;
- liaising with tenant groups, local authority councillors, property professionals and other support and welfare organisations, including social workers and estate agents;
- liaising with wardens, caretakers, cleaners and maintenance staff;
- encouraging and supporting tenants' and residents' groups and attending meetings as required;
- planning and implementing slum clearance and the demolition of unused properties;
- maintaining records and writing reports.
The role may also involve:
- recruiting, training, supervising and monitoring staff workload;
- generating revenue and implementing budgets;
- identifying housing needs;
- developing new housing schemes by reusing existing stock or managing new builds;
- evaluating the efficiency of housing schemes;
- building relationships with the community;
- interpreting and implementing housing legislation;
- recommending and developing local authority policies;
- monitoring and updating contractors' lists;
- investigating and responding to client complaints.
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