IT trainers design and deliver training programmes in information and communications technology (ICT). In addition to their training skills, they are experts in one of two areas:
IT professional skills - covering technical training such as in C#; process skills like project management; applications, for example SAP; and the various IT specialisations, including firewalls and anti-virus packages;
user skills - desktop applications such as MS Office, internet browsers and company-specific applications.
IT trainers are also responsible for the application of learning technologies to transfer skills, in both IT and non-IT subjects. These include virtual labs, enterprise content management, performance management tools, social networking and e-assessment.
Typical work activities
Trainers will develop expertise within their specialist areas, although those focused on the use of learning technologies could cover any content.
Typical work activities are likely to include:
carrying out training needs analyses;
defining the skill sets needed to perform different roles;
carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
designing training programmes appropriate to the skills needed;
developing an appropriate mix of formal and informal development activities;
ensuring the learning environment and resources support learner needs;
designing course materials and other documents such as handouts, manuals and exercises;
preparing the learning environment and resources, including setting up IT equipment where appropriate;
delivering training programmes in both a formal (e.g. a classroom) or informal (e.g. floor-walking) setting;
supporting and coaching learners using learning technologies to deliver skills;
evaluating the effectiveness of training programmes and learning outcomes;
liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organisation;
developing peer networks to keep abreast of current thinking;
maintaining appropriate records of learner development and resource allocation.
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