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IT trainer: Job description

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Case studies

IT trainers design and deliver training programmes in information and communications technology (ICT). In addition to their training skills, they are experts in one of two areas:

  • IT professional skills - covering technical training such as in C#; process skills like project management; applications, for example SAP; and the various IT specialisations, including firewalls and anti-virus packages;
  • user skills - desktop applications such as MS Office, internet browsers and company-specific applications.

IT trainers are also responsible for the application of learning technologies to transfer skills, in both IT and non-IT subjects. These include:

  • virtual labs;
  • enterprise content management;
  • performance management tools;
  • social networking;
  • e-assessment.

Typical work activities

Trainers will develop expertise within their specialist areas, although those focused on the use of learning technologies could cover any content.

Typical duties are likely to include:

  • carrying out training needs analyses;
  • defining the skill sets needed to perform different roles;
  • carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
  • designing training programmes appropriate to the skills needed;
  • developing an appropriate mix of formal and informal development activities;
  • ensuring the learning environment and resources support learner needs;
  • designing course materials and other documents such as handouts, manuals and exercises;
  • preparing the learning environment and resources, including setting up IT equipment where appropriate;
  • delivering training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. elearning and webinar) settings;
  • supporting and coaching learners using learning technologies to deliver skills;
  • evaluating the effectiveness of training programmes and learning outcomes;
  • liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organisation;
  • developing peer networks to keep abreast of current thinking;
  • maintaining appropriate records of learner development and resource allocation.

Further information


There are 91 jobs available in information technology

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Written by AGCAS editors
June 2014

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