IT trainers design and deliver training programmes in information and communications technology (ICT). In addition to their training skills, they are experts in one of two areas:
IT professional skills - covering technical training such as in C#; process skills like project management; applications, for example SAP; and the various IT specialisations, including firewalls and anti-virus packages;
user skills - desktop applications such as MS Office, internet browsers and company-specific applications.
IT trainers are also responsible for the application of learning technologies to transfer skills, in both IT and non-IT subjects. These include:
enterprise content management;
performance management tools;
Typical work activities
Trainers will develop expertise within their specialist areas, although those focused on the use of learning technologies could cover any content.
Typical duties are likely to include:
carrying out training needs analyses;
defining the skill sets needed to perform different roles;
carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
designing training programmes appropriate to the skills needed;
developing an appropriate mix of formal and informal development activities;
ensuring the learning environment and resources support learner needs;
designing course materials and other documents such as handouts, manuals and exercises;
preparing the learning environment and resources, including setting up IT equipment where appropriate;
delivering training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. elearning and webinar) settings;
supporting and coaching learners using learning technologies to deliver skills;
evaluating the effectiveness of training programmes and learning outcomes;
liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organisation;
developing peer networks to keep abreast of current thinking;
maintaining appropriate records of learner development and resource allocation.
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