Office manager : Training

Training opportunities depend on the employer and the nature of the post, although most employers offer at least basic training. Large organisations often provide training in-house, while smaller organisations rely more on regional and national training organisations. Informal on the job training is also common.

The type of training provided will depend on the nature of the post, but most organisations provide training in the following areas:

• equality and diversity legislation;
• health and safety;
• IT software including Access and Excel;
• staff management and appraisals;
• recruitment and selection;
• stress management;
• time management;
• assertiveness.

Office managers who take on substantial extra duties, such as managing the office finances or personnel policies, may need to study for a diploma, HND or degree in the relevant subject area.

In smaller companies, training courses are usually taken on your own initiative, but are often paid for by the employer. Training budgets may be restricted so it is likely that office managers will do much of their training informally and on the job.