Technical author: Job description

Technical authors are also known as information designers, technical writers and technical communicators.

They explain technical information in a way that's easy to understand. This involves interpreting technology or applications and then designing and writing documentation. The information may be presented in the form of user guides for software applications, reference manuals, training guides or online help incorporated into software and operating guides. Technical authors also provide packages of assistance including software demos and interactive tutorials, in a range of media such as video, illustrations, graphics and PowerPoint.

Technical authors work for a range of industries including automation, avionics, chemical, defence, finance, government, manufacturing, medical and pharmaceutical supplies, nuclear energy, quality assurance, hardware, software, telecommunications, transport and utilities.

Typical work activities

The work of a technical author varies between industries and employers although typical activities include:

Assessing the audience and the nature of the documentation required:

• Attending planning/briefing meetings.
• Collaborating with developers and managers to clarify technical issues.
• Liaising with subject matter experts and sales and marketing specialists.
• Working with translators, printers and service providers.

Researching and gathering the information required:

• Understanding the technology and applications for which documentation is to be prepared.
• Gathering and analysing the information needs of the user.

Presenting the information:

• Organising information according to the user's needs.
• Writing, editing and presenting information.
• Commissioning, coordinating or preparing illustrations.
• Indexing and cataloguing material.
• Copy-editing.

Related administration:

• Working on and managing multiple projects simultaneously.
• Creating work schedules.
• Marketing - publicising services and skills to potential clients.
• Keeping up to date with developments and trends in the industry and attending training courses.