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Technical sales engineer: Job description

Technical sales engineers combine technical knowledge with sales skills to provide advice and support on a range of products. Clients are usually technical staff from non-retail organisations, such as factories, public utility providers, local authorities and hospitals. The emphasis of the work varies depending on the level of technical knowledge needed to sell a particular product or service.

Technical sales engineers are a key point of contact for clients and provide both pre- and after-sales advice. They liaise regularly with other members of the sales team and colleagues from a range of departments, such as research, development, design, purchasing, production and quality, as well as senior company managers.

Typical work activities

Tasks typically involve:

  • searching for new clients who might benefit from company products or services and maximising client potential in designated regions;
  • developing long-term relationships with clients through managing and interpreting their requirements;
  • persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
  • negotiating tender and contract terms and conditions to meet both client and company needs;
  • calculating client quotations and administering client accounts;
  • providing pre-sales technical assistance and product education, and after-sales support services;
  • analysing costs and sales;
  • preparing reports for head office;
  • meeting regular sales targets and coordinating sales projects;
  • supporting marketing activities by attending trade shows, conferences and other marketing events;
  • making technical presentations and demonstrating how a product meets client needs;
  • liaising with other members of the sales team and other technical experts;
  • helping in the design of custom-made products;
  • providing training and producing support material for other members of the sales team.

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AGCAS
Written by AGCAS editors
Date: 
January 2013
 
 

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