Tour manager : Training

New tour managers usually attend a short induction course provided by their employer, including an introduction to the main destinations used, as well as an overview of company policies and procedures. In addition, new tour managers may do a ‘dry run’, accompanying a more established manager on a trip. Some operators may offer the opportunity to work towards relevant NVQs/SVQs Levels 2, 3 and 4 as part of their staff training and development programme, but graduates with tourism and travel related degrees would not be required to repeat previous learning.

Once in post, tour managers will be expected to constantly update their own knowledge so that they can provide up-to-date information when accompanying tours. Study tours, conferences and courses are offered by the leading professional bodies, and private providers, such as Training for Travel and Worldwide Travel Training Ltd , also offer a range of training courses. The benefits of these courses vary and it is important to contact professional bodies and potential employers for advice before committing to a course.

The industry is seeking to develop a clearer framework of professional qualifications. The International Association of Tour Managers (IATM)  offers the Certificate of Tour Management accreditation (CTM) to recognise the qualifications of experienced tour managers. Certification is gained through a written and oral exam. While it is not compulsory, the IATM is planning to make this a desirable qualification.

The Association of British Travel Agents (ABTA) is developing the Accredited Travel Professional (ATP) scheme in collaboration with the Institute of Travel and Tourism (ITT) , People 1st  and a number of industry partners so that the skills, knowledge and experience of travel professionals are officially recognised. Accreditation can be obtained from in-house training and other specialist programmes, distance and e-learning, work-related activities, and industry awards and prizes. Credit can also be gained by presenting at industry seminars and roadshows.