Kilburn & Strode
graduate job
Expires12 days

Junior Service Desk / Technology Analyst

Job description

As part of a small team of eight, you will be the first point of contact for all IT support queries, dealing with all contacts received by the Service Desk and escalating appropriately internally or externally when needed. We are looking for someone who takes pride in the client experience whilst ensuring thorough solutions are provided to colleagues.

Key responsibilities

  • Work closely with the Service Desk Team Leader to provide and maintain all Technology services to colleagues and clients.
  • Be the first point of contact for all IT queries, providing support for hardware, software, audio-visual, photocopiers and telephony equipment.
  • Maintain and develop our inventory database.
  • Proactively support internal and external events including assisting with audio visual requirements. This may require work outside of core hours.
  • Ensure sufficient hardware assets are available and ready to support business requirements.
  • Proactively engage with external vendors to organise hardware repairs.
  • Provide prompt and succinct updates to all Incidents and Service Requests to colleagues and clients in all locations.
  • Appropriately escalate to ensure the timely resolution of Incidents.
  • Impart knowledge to others within the team.
  • Maintain a good working technical knowledge of Windows 11 O/S, MS Office.
  • Assist with the coordination of our annual trainee intake and examination requirements.
  • Where appropriate, assist in firm wide projects such as software/hardware deployments.
  • Deliver exceptional customer service to all users and external clients.
  • Provide out of hours support, as required, to support remote workers.
  • Understanding of the role cyber security plays in protecting organisations from online threats.
  • To undertake any other relevant duties as may reasonably be requested by your people manager(s).
  • Undertakes roles and hours to deliver the Service Desk function, our team works an alternating early and late weekly shift rotation to provide the relevant cover amongst the team but we do support agile working within this arrangement.

What we are looking for

We are a busy and supportive team, and some of the key skills and experiences required for this role are:

  • A computer science/IT related degree or significant on the job IT experience.
  • Whilst not essential, it would be great to hear from candidates who have an interest or any experience within Film or Production, who would like to explore this area further in a professional setting.
  • Up to date technical knowledge or a keen interest in this area and a willingness to learn.
  • Outstanding customer service experience and skills are essential.
  • Excellent communication, organisational and administrative skills.
  • Outstanding punctuality and time management skills.
  • Strong attention to detail.
  • Self-motivated and the ability to work under pressure.
  • You should be able to show a genuine interest in technology and how systems work.
  • Ability to be able to work on your own initiative but also as a team when required.

Accepted degree subjects

  • computer sciences and information technology

Additional job details

Competitive salary

Contract, dates and working times


How to apply

Click Apply to start your application now. This job will be available on Prospects until 30 April 2024

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Closing date:  Continuous recruitment

Expires12 days

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