Many graduates harbour management aspirations. To impress business employers and climb the career ladder, you'll need to brush up on the following management skills
Management jobs are all about people and being able to build successful relationships is integral. If you want to lead a team you'll first need to earn the respect of your colleagues and to do this you need to know how to effectively deal with other people.
Setting time aside to get to know your team members on both a personal and professional level, perhaps through social activities or team-building training, while still maintaining professional boundaries, will go a long way to earning their respect.
You need to demonstrate your managerial qualities and authority while maintaining the ability to play your part as a member of a team.
Communication and motivation
Effective leaders must master all forms of communication including written, verbal and listening skills. As a team manager you're the line of communication between frontline staff and senior management, so you'll need to be able to communicate with a variety of people from entry-level employees to heads of departments and CEOs in a number of different ways such as via email and social media, over the phone and in presentations, meetings and one-to-ones.
As a leader you'll need to establish a trusting relationship with your employees so they feel comfortable sharing information with you and vice versa. To ensure that lines of communication remain open you'll need to make yourself readily available and accessible to your employees to discuss any issues or concerns that arise. Putting in place an open door policy or weekly or monthly team meetings should facilitate this. When communicating let your staff know that they matter by keeping eye contact, smiling and listening attentively.
Projecting an open, positive attitude at work goes a long way to creating a happy and healthy work environment. Don't shut yourself off or put yourself on a pedestal. Simple things such as active encouragement, recognising achievements and taking an interest in the lives of your employees boosts morale and ensures that staff feel valued by the company. If people are a product of their environment, a positive workplace creates happy, motivated employees.
Organisation and delegation
On a day-to-day basis a manager must juggle multiple responsibilities so excellent organisational skills are vital. You will need to manage your own workload, oversee the work of other employees, attend meetings and training sessions, carry out appraisals and review company policies. Sloppy working practices, tardiness and a general lack of organisational ability will not be tolerated at this level and could set a bad example to your staff. Effective organisational skills reduce stress, save time and ensure that important deadlines are met.
Many managers ease their own busy workload by delegating tasks to colleagues. To do this effectively you need to analyse and identify the skills of your employees and assign duties to each depending on their skillset. Delegation is far from a sign of weakness and can in fact multiply the amount of work that a manager can accomplish, while developing an employee's confidence and skills.
Forward planning and strategic thinking
It's a manager's job to think of the big picture, so as well as focusing on today's tasks and responsibilities you need to plan for the future. This means setting priorities in line with company goals, reviewing systems and policies, and attending training and managing the CPD activities of your team. As a strategic thinker you'll encourage innovation and change in order to make your team and the organisation as a whole more productive and profitable.
Problem solving and decision-making
As a manager you'll be tasked with spotting and solving problems on daily basis. This requires outstanding attention to detail and the ability to remain calm under pressure. To ensure that your team is productive and that the workflow runs smoothly you'll have to think on your feet when problems arise. Creative thinking will help you to come up with innovative solutions that minimise the impact on your team and the business as a whole.
Thinking on your feet also comes in useful when you have to make a snap decision about how to successfully complete a task or meet a business goal. Being able to quickly weigh up the pros and cons of a situation and make an informed decision is essential.
This skill is in huge demand among business employers, in fact according to recruiters, commercial awareness is something that the majority of graduates applying for management roles lack.
If you want to progress to management level, it’s imperative that you have an understanding of the marketplace in which a business operates and of what makes a business successful. To demonstrate this you'll need to show that you:
- are aware of the organisation's mission and aims
- have an understanding of the sector that the company belongs to
- possess knowledge of political and economic issues affecting the business
- know all about the company's competitors.
As well as being business-focused decision-makers, managers also need to play a supportive role. If you've reached this senior level you have proven experience, knowledge and skills and it's your job to pass this knowledge along and share your skills with other colleagues.
This involves training and advising staff and building their confidence and skills. In a management position you're charged with overseeing the continued professional development of all employees and will be the driving force behind the progression of team members.
How do I develop my management skills?
To become a successful manager, you need to be multi-skilled and the good news is that you can develop all the required competencies relatively easily.
All of the above skills can be learned, honed and developed through a number of activities such as:
- Joining student societies - gaining experience in leadership roles is easy while at university so be sure to take advantage of all opportunities. You could work your way up the ranks and become the captain of a sports team, or sign up to chair a pre-existing club. If your area of interest isn't represented you could use your initiative to create and president your own society, or alternatively you could apply to represent the student body as a students' union officer. Learn more about standing for student elections and the importance of extra-curricular activities.
- Internships and volunteering - upon graduation you could take part in an industry internship. These look great on your CV and provide a first-hand glimpse of what it's like to manage a team. As well as building up your skills and confidence, internships also provide you with a list of useful contacts, which could help you secure a job in the future. To gain experience in a supportive capacity, you could volunteer as a mentor or sports coach. This could see you working with adults in the community or with children in education settings. Other relevant volunteering activities include leading a community team on an environmental project and managing a group of charity fundraisers.
- Part-time work - management and leadership skills can also be built through part-time employment in team/department leader and supervisory roles. It doesn't matter where you work, you could manage bar or hospitality staff, supervise retail or factory workers, man reception desks or lead admin teams. All experience is valuable, especially when you're in a position of responsibility.
- Studying for professional qualifications - CMI research has discovered that three quarters of employers believe more graduates should undertake professional qualifications since these provide evidence of, and help to develop, practical managerial skills. To find out what training is on offer, see management courses.
When it comes to job interviews use specific examples from your own experience to explain how you've acquired the necessary skills and to demonstrate how you've used them effectively. Learn how to answer specific management interview questions.
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