Taught course

Patient Flow Management Microcredential from Deakin University

FutureLearn · Deakin University
University Credits

Entry requirements

To be successful we recommend:

  • 5 years of experience in a managerial or professional role with decision making responsibility or;

  • 3 years of experience and undergraduate degree or some experience in the healthcare sector, especially in the acute care and hospital context.

  • This microcredential is delivered in English and as such an academic proficiency in English is strongly recommended.

  • This microcredential is available ‘on demand’, as such it is open in 6 week learning periods. Learners can commence at any time and complete in a minimum 6 weeks, or maximum 6 month period.

Is this microcredential right for you?

  • This micro-credential can be stacked together with related micro-credential Patient Journey and System Design to build towards full postgraduate Deakin degrees:

  • Graduate Certificate of Healthcare Management

  • Master of Business Administration (Healthcare Management)

  • To claim credit towards a degree at Deakin University, you must successfully complete both Patient Flow Management and Patient Journey and System Design, and meet Deakin’s award course admission and selection requirements, including English language proficiency.

Months of entry


Course content

Improving patient flow

Explore the factors for patient flow delays as they occur in the hospital context. Using case studies, learn theories, frameworks and tools to solve delays in hospitals and other healthcare settings.

What you’ll learn

In this stackable short course (microcredential), you’ll:

  • apply theories and undertake critical analysis to capacity planning, scheduling, queuing and process design to delays in healthcare.

  • critically analyse the causes of operational delays in healthcare contexts

  • use appropriate frameworks and tools to explore delays in real world emergency, inpatient and outpatient healthcare within the broader health system contexts.

  • evaluate and present solutions to improve patient experience by adopting an appropriate system-wide perspective.

How you’re assessed

Your assessment consists of a two-part report based on a case study: first, you’ll perform and describe a quantitative analysis; second, you’ll put forward a solution to an increased patient demand scenario.

Co-designed with industry

This industry-led stackable short course (microcredential) is co-designed with health management expert, CEO and consultant John Rasa in collaboration with Associate Professor Sandeep Reddy, Director of Master of Business Administration (Healthcare Management). Together, we’ve designed a course where you’ll gain skills that you can apply immediately in your workplace.

Stackable or standalone

This microcredential can be completed to receive a standalone credential or stacked together with related stackable microcredentials to build towards a full postgraduate Deakin degree later.

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What skills will you learn

  • Identify delay factors

  • Quantitative analysis 

  • Apply theories, frameworks

  • Analyse causes

  • Problem-solve delays

  • Evaluate solutions

  • Manage stakeholders

  • Propose solutions

  • Improve patient experience

    Join by 7 Apr 2022 at 00:00

Information for international students

This course is taught fully online so is suitable to be studied anywhere in the world.

Fees and funding

UK students
International students


Qualification, course duration and attendance options

  • University Credits
    3 months
    • Online learningis available for this qualification

0.5 Deakin Credit Points at Postgraduate level from Deakin University and a Digital Certificate and Badge from Deakin University and Credly


AssessmentWhat kind of work will I be doing? (proportionally)
Written coursework / continuous assessment100

Course contact details

FutureLearn Community Team