Level 2 Certificate in Principles of Customer Service

Entry requirements

This course is available via government funding, so at no cost to you. To be eligible for funding, you must be:

• Aged 19 or over
• Currently live in England or Scotland
• Have lived in the UK/EU for the last 3 years
• Have not previously enrolled on this course.

Months of entry

January, February, March, April, August, September, October, November, December

Course content

This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.