Level 2 Certificate in Principles of Customer Service
This course is available via government funding, so at no cost to you. To be eligible for funding, you must be:
- Aged 19 or over
- Currently live in England or Scotland
- Have lived in the UK/EU for the last 3 years
- Have not previously enrolled on this course.
Months of entry
January, February, March, April, August, September, October, November, December
This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Qualification, course duration and attendance options
- part time3 months
- Distance learningis available for this qualification
Course contact details
- The Skills Network