The job of care manager will suit you if you want to be at the forefront of improving the lives of people in care
The position of care manager is a front-line leadership role within a residential care setting. You'll be responsible for all aspects of the day-to-day operations, including recruiting and managing staff teams, managing budgets and ensuring that the quality of the services provided meets national care standards.
Care homes are becoming more specialised services, especially for people living with dementia or those at the end of life, and you'll be responsible for homes that provide all year, round-the-clock care.
The best care managers ensure that their care services are clearly visible as a local resource integrated in the community.
Types of care manager
You can work in a variety of settings:
- elderly care homes or nursing homes
- supported housing (combines housing with support services for vulnerable people - both adults and young adults)
- children's homes
- hospice care (for those with life-limiting or terminal illness).
As a care manager, you'll be responsible for meeting national minimum standards of care issued by relevant bodies. These include:
- Care Quality Commission (CQC) - the independent regulator of health and social care in England
- Care and Social Services Inspectorate Wales - regulates and inspects adult care, childcare and social services in Wales
- Care Inspectorate (Scotland) - regulates and inspects care services in Scotland
- The Regulation and Quality Improvement Authority (RQIA) - independent body responsible for monitoring and inspecting the health and social care services in Northern Ireland.
Roles can vary depending on the setting, but you'll typically need to:
- ensure the delivery of quality, person-centred care
- manage budgets and the financial effectiveness of the setting
- recruit, train and supervise staff
- chair meetings and deliver training
- take on a visible leadership role
- maintain quality standards and ensure health and safety compliance
- liaise with, and maintaining partnerships with, other local community organisations
- ensure any regulatory activity, such as personal care and administering medicines, is delivered within regulations
- provide information, advice and support to residents' families
- organise activities for residents and actively promote their independence.
There are also opportunities to manage residential establishments for children. In this instance you'll need to:
- safeguard and promote the welfare of the children
- ensure the quality of care provided is consistent with current legislation
- liaise with local authorities as well as health and other professionals working with the children
- manage child protection concerns and complaints
- contribute to care planning, statutory case reviews and case conferences
- support children's emotional and behavioural needs
- lead homes through Ofsted inspections
- assess new referrals and carry out inductions.
For children and young people, national minimum standards are issued by the Department for Education.
- The average salaries for care managers will depend on your role and service, but can range from about £25,500 to £37,000.
- Salaries for registered managers vary greatly depending on whether you’re working for a local authority provision or an NHS trust where there are established pay bands, or for private and not-for-profit provisions. On average registered managers can expect to earn around £28,500.
- Experienced care managers can earn over £45,000, and within some private provision settings registered managers can earn up to £70,000.
Income figures are intended as a guide only.
Some roles may include additional bonuses such as a company car or share options. Private companies provide more additional bonuses.
Residential care is a 24 hour, year-round service and you'll usually work between 35 to 40 hours per week. This may include shifts and weekend work and some on-call duties in the event of an emergency.
What to expect
- You'll spend considerable office time completing paperwork, but will also visit carers and residents in the care home setting. Some posts may have a live-in requirement.
- The role can be challenging and isolating, especially if managing provisions in rural locations. However, there is now an increased focus and commitment on providing support and training to those in leadership roles within adult social care.
- Jobs are available within local council, NHS trust and private or not-for-profit provisions throughout the UK.
- There's not generally much travel involved, although if you move into a regional manager role, you may be expected to undertake some travel to visit residences under your remit.
Although care management isn't a degree-entry profession, many care managers have management qualifications and some go on to do further qualifications within their areas of specialism, for example in dementia or autism studies.
Having a qualification in nursing, social work, or a health and social care-related degree will increase your chances. In some cases, where the role includes both clinical and commercial management, a nursing qualification is essential. Some care managers will have a mix of qualifications, for example a nursing qualification and a management qualification.
It's also possible to work your way up into a management role via a social care apprenticeship. Taking a higher apprenticeship in care leadership and management will provide you with relevant managerial experience.
Skills for Care provides a guide on all the current adult social care qualifications, from entry level upwards.
You will need to have:
- excellent interpersonal and communication skills and the ability to communicate with a range of people, using a variety of communication methods
- excellent written skills for writing reports
- a passion for working with people and providing person-centred care
- leadership and management skills
- the ability to prioritise your own and others workload
- the capacity to work under pressure and to take a problem-solving approach to work
- organisational skills
- numerical skills for managing budgets
- an understanding of accountability to ensure compliance with company policies and regulatory requirements.
You'll also need the right values and behaviours to work in social care. These include:
- treating people with dignity.
Every registered care provider must have a registered manager, as many of the services carried out in residential care settings fall under the band of regulated activities within the Care Act (2014).
Most jobs require at least two years' management experience in a relevant field, for example a social care, healthcare, nursing or social work setting.
The most common employers of care managers are:
- private residential care homes and nursing homes
- NHS trusts
- local authorities
- charities and voluntary sector organisations.
With the number of care homes increasing, especially in elderly care, there is an increasing demand for qualified registered managers.
Look for job vacancies at:
Vacancies are also advertised on local authority job websites, NHS trust websites and on private hospital job websites.
Care managers working in settings that provide regulated activities (for example, care homes that provide personal care and medical treatment) should be registered with the Care Quality Commission (CQC) within six months of taking up a post. In order to register you'll need to complete an application with the CQC and undergo a Disclosure and Barring Service (DBS) check.
Once registered, you'll need to keep up to date with regulatory requirements throughout your career, undertake continuing professional development (CPD) activities and seek out opportunities to network with other managers.
Skills for Care provide a Manager Induction Standards (MIS) tool for newly registered managers, which covers areas such as self-management, decision making and entrepreneurial skills and innovation. They also provide a range of leadership programmes.
Although not a CQC requirement, Skills for Care recommend care managers have a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services. This qualification is aimed specifically at managing and leading care services and you can only do it once you're working in a management role. There are six pathways, three for adult services and three for children and young people's services.
Registered managers are encouraged to become a member of the National Skills Academy for Social Care and to join the registered managers network to get support and meet other managers in their area.
Employers may also support you in taking a postgraduate qualification in management or a specialist area of work, such as dementia care or learning disabilities.
There are various options available for managers looking to progress their careers. Large healthcare companies or charities offer regional manager opportunities, which carry the responsibility of overseeing a number of provisions within a regional area.
For a different perspective in social care management, you could move between frontline operational roles into strategic roles such as commissioning posts with local authorities and NHS trusts.
The independent regulator for health and social care in England, the Care Quality Commission (CQC), recruits inspectors and inspection managers to inspect social care provisions. As an experienced care manager, you could use your knowledge to help ensure that provisions are meeting required standards of quality and care.
If you've got a background in social work or nursing, you may be able to move back into management roles within those areas.
High-level experienced managers may become involved in consultancy work, advising care providers and contributing to research and policy writing on issues of social care management. You might also choose to set up a new care service.