Taught course

Service Design Masterclass

Institution
Royal College of Art · School of Design
Qualifications
Professional Development

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Entry requirements

This course is ideal for anyone interested in transforming their organisation through the application of service design, including:

- service delivery teams
- private and public sector executives and senior managers
- designers
- entrepreneurs
- innovation teams
- customer experience and service commissioners.

Months of entry

April

Course content

Overview

Services represent around 80 per cent of the economy. Service design applies human-centric design principles to make services that are sustainable and desirable for changing consumer needs. It can be applied to all sectors ranging from retail and banking to transportation, health and education.

The Royal College of Art is a global pioneer in the teaching of the MA Service Design and has successfully trained a new generation of practitioners who are delivering transformational ideas across business and government. Graduates have gone on to work for firms that include IDEO, Fjord, Engine, EY-Seren, Public Health England, Government Digital Services, Jaguar Land Rover, McKinsey.

In an age where product-based value is insufficient to satisfy customers, service design is a powerful discipline. This introductory executive masterclass will teach you how to apply practical tools for effective service design.

Structure

  • 27 April: full day from 9.30am – 4.30pm, with networking drinks until 6pm
  • 28 April: starts at 9.30am and finishes before lunch at 1.30pm, with an invitation to join a student-led tour of the RCA design studios at the end of the course.

Personal and organisational benefits

The benefits to you and your organisation include:

  • access to global best practice in service design
  • learn empathic understanding of users/customers
  • return to your organisation with new techniques and strategies to put into practice
  • experience critical, creative and insightful thinking
  • interact and network with peers from different backgrounds and functions.

You will learn:

  • how to apply service design methodology and frameworks to create better customer experiences
  • real world applications of service design and how it is transforming organisations
  • creative design techniques.

Teaching Staff

Clive Grinyer is a Visiting Tutor in Service Design at the Royal College of Art. As a design consultant, Clive is an experienced leader in design, innovation and customer experience, delivering strategies for organisations in many different sectors including retail, financial services and public sector. Previously he led the Service Design and Innovation teams at Barclays, Cisco's Consultancy Services, Samsung and Orange. He co-founded the design company Tangerine (with Martin Darbyshire and Jonathan Ive – currently the chief design officer of Apple and Chancellor of the Royal College of Art).

Nicolás Rebolledo is a strategic and service designer and Tutor: Design for Policy Platform Leader in Service Design at the Royal College of Art. His academic and professional practice is concerned with the development and implementation of design-led service innovation processes, with a focus on social and public sector innovation. He is co-founder of UNIT, the strategic design agency behind the inception and first innovation strategy of the Laboratorio de Gobierno de Chile.

Fees and funding

UK students
£1,200
International students
£1,200

Qualification, course duration and attendance options

  • Professional Development
    part time
    0.1 months
    • Campus-based learningis available for this qualification
  • Further details of qualification

    2 day CPD course.

Course contact details

Name
RCA Short Courses
Email
short-courses@rca.ac.uk